Job Description

Job Summary:

YAY Global is a leading provider of integrated travel, hospitality, and event management services. We deliver exceptional experiences through a family of specialized companies, each focusing on a key aspect of luxury lifestyle services.

The HR Manager will be responsible for overseeing all aspects of human resources practices and processes. This includes recruiting top-tier talent, building a high-performance culture, managing employee relations, and ensuring compliance with labor laws. The ideal candidate will have a deep understanding of the unique expectations and operational demands of the luxury service industry.

______________

Key Responsibilities:

Talent Acquisition & Recruitment:
o Lead end-to-end recruitment for chauffeurs, operations staff, customer service, and executive roles.

o Source and attract high-caliber talent with a luxury service mindset.

Onboarding & Training:
o Design and implement onboarding programs tailored to high-end service standards.

o Conduct ongoing training programs in customer service excellence, luxury etiquette, and safety protocols.

Employee Relations:
o Promote a positive workplace culture that reflects luxury brand values.

o Handle conflict resolution and disciplinary processes with discretion and professionalism.

Performance Management:
o Develop and manage KPIs and performance review systems aligned with business goals.

o Coach managers and staff to support growth and accountability.

HR Policy & Compliance:
o Ensure compliance with local labor laws and luxury industry standards.

o Maintain and update HR policies and procedures.

Compensation & Benefits:
o Manage payroll processes and compensation strategies.

o Evaluate and enhance benefits programs to attract and retain top talent.

HR Reporting & Analytics:
o Generate HR metrics and reports for senior management.

o Use data to inform workforce planning and development strategies.

______________

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree or HR certification preferred). 5+ years of HR management experience, ideally in limousine services, and luxury brand services. Proven knowledge of labor laws and HR best practices in the UAE. Strong interpersonal and leadership skills. Experience managing diverse teams in fast-paced, high-expectation environments. Excellent communication, negotiation, and organizational skills. Ability to handle confidential information with discretion.
______________

Preferred Experience:

Experience working with VIP clientele-focused teams. Understanding of fleet operations or chauffeur services is a plus.
Job Type: Full-time

Pay: AED10,000.00 - AED15,000.00 per month

Work Location: Remote