Job Description

Make a difference every day

The Job Opportunity
We are actively seeking a HR Manager who will be responsible for ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role, you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role. The purpose of the Human Resources (HR) Manager role is to work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business.

This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment.

Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments, and large private corporations.

This is a subject to contract award role.

Key accountabilities

Works with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives

Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures using the HR Helpdesk and HR Case Management team

Supports the HR Helpdesk and HR Case Management team with information as required:

Provides coaching and mentoring to line managers on employee relations, performance management, pay review, talent management, absence management and people transition management

Responsible for ensuring the quality of induction within their business units and ensuring the contract specific induction for people managers and employees is completed

Assists people managers in the development of manpower plans on an annual basis;

Identifies capability gaps and provides analysis to the HR Business Partner to ensure capability gaps are closed

Ownership of the implementation and monitoring of the Performance Management process within their contracts, including providing training to people managers;

Delivers training appropriate to support the implementation of people management initiatives or to embed policies and procedures;

What we are looking for in our candidates:
Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations;
Excellent negotiation skills with confidence in communication;
Excellent communication skills (written and verbal) to ensure that employee communications drives engagement across all levels;
Ability to coach and develop people managers;
Strong people management and relationship building skills essential;
Ability to work collaboratively, working closely with HR Shared Service teams to ensure joined up delivery;
Customer focus with a drive to deliver exceptional customer service;
Ability to quickly gain and maintain a deep understanding of the business he/she supports;
Ability to apply judgement to individual cases, make decisions and manage risks;

Specific requirements
Minimum Bachelors Degree or equivalent.
A recognised HR qualification (CIPD or equivalent) is preferred;
Minimum 5 years\xe2\x80\x99 recent experience working in a generalist HR position in a Business HR capacity essential for this role
Have an up to date understanding and application of employment law and HR best practice
High-level knowledge of employment legislation in countries within which the role operates and how to translate into day to day HR operations.

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
https://www.serco.com/me

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks \xe2\x80\x93 SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do