Job Description

Make a difference every day

The Job Opportunity
We are looking for a Rostering Administrator who will be responsible to create and update the Resource schedule for a major project in Abu Dhabi. Ensuring that Resource Planning Procedure is strictly implemented along with the working policies of Human Resource (HR), Safety Assurance and Environment (SAE) and UAE Labour Law. You will be expected to deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements.

Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments, and large private corporations.

This is a subject to contract award role based in our Dubai support office.

Key accountabilities Create and update resource schedule for the a major project ensuring optimum levels of normal and contingency services that best satisfy the different scenarios whilst meeting the target performance requirements for both Operations and Maintenance; Ensure strict implementation of the Resource Planning Procedure: Ensure the services standards can be implemented by the production Review and updating of effective and efficient operational roster which meets commercial, operational, and safety requirements Ensure correct resource levels are in place to deliver a world class service; Prepare daily/alternate roster arrangements for special events, alternate service patterns and emergency and degraded operations as per operational and maintenance requirement; Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements; Recommend improvements to provide a productive and efficient service within the whole project Review the resource efficiency of the assigned section ensuring compliance with the Fatigue Index; Update and maintain data in relevant sections to ensure staff resourcing, availability, and overtime are accurately recorded Ensure integration of the Mandatory Trainings per sections for all shift worker in the resource scheduling; Record and update assigned department staff leaves including but not limited to annual leaves, sick leave, time-of-in-lieu (TOIL) quota and claims in the Human Resource System (SAP) Ensure correct overtime submitted, processed and paid to r espective staff as per the assigned department whilst coordinating with the HR Department;

What we are looking for in our candidates: Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment; Strong organisational skills, detail oriented, and the ability to handle multiple priorities Ability to work under pressure

Specific requirements Ideally a degree holder or higher diploma of post-secondary education in a related discipline Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies. Good literacy and analytical skills required for the role; Ability to understand complex systems, possess good IT skills and ability to learn new software based applications;

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
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We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks \xe2\x80\x93 SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.