Job Description

- HR Manager

Job Title: HR Manager

Location: Abu Dhabi, United Arab Emirates

Reporting To: Group General Manager

1. Company Overview

The company is a distinguished legacy brand with a rich history spanning over 70 years in the coffee industry. Headquartered in the UAE, the organization operates a diverse and expanding portfolio encompassing large-scale coffee roasting and production facilities, a growing network of luxury coffee shops, and a significant presence of coffee islands across hypermarkets. With established distribution channels, a robust outdoor sales operation, and ambitious international expansion plans into new markets, the company is poised for significant growth and requires exceptional HR leadership to navigate its complex and dynamic environment. The company is committed to delivering unparalleled quality, innovation, and a superior customer experience globally.

2. Role Purpose

The HR Manager will serve as a strategic partner to the leadership team, responsible for developing and executing a comprehensive Human Resources strategy that aligns with the company's ambitious business objectives and culture. This pivotal role demands a deep understanding of HR best practices across talent management, organizational development, compensation, employee relations, and HR operations. The incumbent will be instrumental in building a scalable, efficient, and engaging human capital framework that supports the company's sustained growth, both regionally and internationally, ensuring a productive and compliant work environment.

3. Key Responsibilities

The responsibilities of the HR Manager will include, but are not limited to, the following:

A. Strategic HR & Organizational Development

Organizational Development: Lead initiatives to design, implement, and refine organizational structures that enhance efficiency, clarify roles, and support business growth and expansion (e.g., new market entry).

Job Grading & Reward: Design, implement, and manage robust job grading structures and competitive compensation and benefits programs to attract, motivate, and retain top talent across all levels and entities. Ensure alignment with market benchmarks and internal equity.

Career Progression & Succession Planning: Develop and implement comprehensive career progression frameworks, talent development programs, and robust succession planning strategies to ensure a pipeline of qualified internal candidates for critical roles, supporting long-term organizational sustainability.

B. Talent Acquisition & Management

Recruitment: Oversee the entire recruitment lifecycle, from workforce planning and strategic sourcing to selection and onboarding for all roles across the company, ensuring efficiency, quality hires, and alignment with organizational needs and values.

Talent Management: Develop and implement effective talent management strategies, including performance management systems, training and development programs, and employee engagement initiatives, to foster a high-performance culture and maximize employee potential.

C. HR Operations & Administration

Payroll: Manage and ensure the accurate, timely, and compliant processing of payroll for all entities, liaising with finance and external providers as necessary.

HR Administration: Oversee all core HR administrative functions, including personnel record management, HR data analytics, reporting, and ensuring compliance with labor laws and regulations across all operating geographies (UAE, Lebanon, Morocco, Jordan etc.).

Employee Relations: Lead and manage employee relations initiatives, including conflict resolution, grievance handling, disciplinary processes, and fostering a positive and productive work environment through effective communication and policy implementation.

Travel and HR Logistics: Manage and oversee HR-related logistics for employee travel, relocation, visa processing, and accommodation, particularly for international assignments or new market entries.

Human Capital Vendor Management: Manage relationships with HR-related external vendors (e.g., recruitment agencies, training providers, benefits providers, HRIS providers), ensuring optimal service delivery and cost-effectiveness.

D. Policy, Compliance & Risk Management

Develop, review, and update HR policies and procedures in line with best practices and evolving legal frameworks across all operating regions.

Ensure strict adherence to all local and international labor laws and regulations (e.g., UAE Labor Law, Moroccan Labor Law, etc.).

Identify and mitigate HR-related risks, ensuring ethical practices and data privacy compliance.

E. HR Systems & Technology

Drive the optimization and effective utilization of Human Resources Information Systems (HRIS) to streamline HR processes, enhance data accuracy, and provide insightful analytics.

Evaluate and recommend new HR technologies to improve efficiency and employee experience.

F. Team Leadership & Development

Lead, mentor, and develop the HR team, fostering a culture of continuous improvement, collaboration, and service excellence.

Manage HR team workloads and ensure effective resource allocation to meet business demands.

4. Candidate Profile & Qualifications

A. Education & Professional Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field from a reputable university.

Mandatory: Professional HR certification (e.g., CIPD, SHRM-SCP/CP, GPHR).

Master's degree (e.g., MBA, Master's in Human Resources) is a strong advantage.

B. Experience

Minimum of 8-10 years of progressive HR experience, with at least 5 years in a senior HR management or group-level HR position within a multi-entity organization.

Demonstrable experience across all facets of HR, including talent acquisition, compensation and benefits, organizational development, employee relations, and HR operations.

Proven track record of developing and implementing HR strategies that align with business objectives.

Significant experience in a similar industry (e.g., Manufacturing, Retail, F&B, FMCG) is highly desirable.

Experience with international HR practices and labor laws, particularly in the MENA region, is essential.

C. Technical Skills

Deep expertise in HR best practices, employment law, and compliance across multiple jurisdictions.

Strong knowledge of job grading methodologies, compensation structures, and performance management systems.

Proficiency in HR Information Systems (HRIS/HCM solutions, specifically SAP SuccessFactors, Workday, Oracle HCM, etc.); experience with implementation or significant module optimization is highly desirable.

Excellent analytical skills with the ability to use HR metrics and data to drive insights and decision-making.

Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

D. Soft Skills & Attributes

Strategic & Commercial Acumen: Ability to understand business objectives and translate them into effective HR strategies.

Leadership & Influence: Strong leadership presence with the ability to influence and build credible relationships at all levels of the organization.

Exceptional Communication: Superior verbal and written communication skills, capable of engaging and influencing diverse stakeholders.

Empathy & EQ: High emotional intelligence with excellent employee relations and conflict resolution skills.

Results-Oriented: Proactive, resourceful, and results-driven with a strong sense of ownership and accountability.

Adaptability & Resilience: Ability to thrive in a fast-paced, evolving environment and manage multiple priorities effectively.

Integrity & Confidentiality: Unquestionable integrity, ethical standards, and discretion in handling sensitive information.

5.

Why Join This Opportunity?

This is an exceptional opportunity to lead the human capital function of a renowned and rapidly expanding legacy brand. You will play a pivotal role in building the organizational capabilities that will support international growth and foster a high-performance culture where talent thrives. Join a dynamic, fast-paced environment where your expertise will have a direct impact on the business and where your professional growth will be strongly supported and valued.

Job Type: Full-time

Pay: AED20,000.00 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Must Be UAE National Must be in Abu Dhabi and worked in HRM in Abu Dhabi
Education:

Master's (Preferred)
Experience:

HRM: 8 years (Required)
Language:

Arabic (Required)
License/Certification:

Professional HR certification CIPD, SHRM-SCP/CP, GPHR (Required)
Expected Start Date: 21/05/2025