HR Analyst - Shared Services
Job Overview
Al-Futtaim Group is looking for a proactive and detail-oriented HR Analyst to join the HR Shared Services team in Dubai. This role is key to managing the employee lifecycle and ensuring a seamless digital customer experience through platforms like the self-service portal, live chat, calls, and case management tools. The HR Analyst supports employees with high-quality responses and plays a vital role in promoting an efficient and engaging workplace culture.
Job Location: Dubai, United Arab Emirates
Industry: Human Resources
Function: Human Resources / Recruiting
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The HR Analyst is the first point of contact for employee HR queries and is responsible for ensuring accurate, timely, and customer-focused support. The role involves maintaining employee data integrity, resolving cases efficiently, providing training support, and promoting best practices in digital HR service delivery. The successful candidate will work closely with People Services teams and help build a culture of continuous improvement and knowledge sharing.
Key Responsibilities

• Serve as the primary contact for HR-related employee inquiries through various channels
• Ensure consistency and professionalism in all digital HR communications
• Manage and resolve employee life cycle transactions and service requests
• Monitor open cases, ensuring resolution within agreed SLAs
• Support knowledge sharing, maintain FAQs, and contribute to process documentation
• Conduct follow-up calls, verify data, and collect additional information as needed
• Ensure strict adherence to data protection and confidentiality standards
• Identify process improvement opportunities and support new ways of working
• Collaborate with peers and other HR functions to ensure smooth service delivery
• Uphold Al-Futtaim values and contribute to a high-performance shared service culture

Job Requirements

• Bachelor's degree in Business, Human Resources, Psychology, or related field
• 2-3 years of experience in HR Generalist or Help Desk roles
• 1-2 years of working knowledge in SAP HCM (PA, OM, Time Management, Payroll)
• Familiarity with case management tools and HR self-service platforms
• Strong MS Office proficiency and data management accuracy
• Excellent customer service, communication, and analytical skills
• Ability to multitask in a fast-paced environment while maintaining quality

What We Offer

• Dynamic shared services environment with cutting-edge HR technologies
• Continuous training and development opportunities
• Opportunity to support and shape the employee experience of a large, diverse organization
• Competitive salary and benefits package
• Collaborative team culture with a focus on service excellence

About the Company
Al-Futtaim Group, established in the 1930s, is a privately held business based in Dubai, with operations in over 20 countries. The group spans five major divisions: automotive, retail, real estate, financial services, and healthcare. With a workforce of 35,000+ and partnerships with more than 200 leading brands, Al-Futtaim is known for its commitment to excellence, innovation, and customer satisfaction across the region.
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Job Title HR Analyst - Shared Services
HR Analyst - Shared Services
Job Overview
Al-Futtaim Group is looking for a proactive and detail-oriented HR Analyst to join the HR Shared Services team in Dubai. This role is key to managing the employee lifecycle and ensuring a seamless digital customer experience through platforms like the self-service portal, live chat, calls, and case management tools. The HR Analyst supports employees with high-quality responses and plays a vital role in promoting an efficient and engaging workplace culture.
Job Location: Dubai, United Arab Emirates
Industry: Human Resources
Function: Human Resources / Recruiting
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The HR Analyst is the first point of contact for employee HR queries and is responsible for ensuring accurate, timely, and customer-focused support. The role involves maintaining employee data integrity, resolving cases efficiently, providing training support, and promoting best practices in digital HR service delivery. The successful candidate will work closely with People Services teams and help build a culture of continuous improvement and knowledge sharing.
Key Responsibilities

• Serve as the primary contact for HR-related employee inquiries through various channels
• Ensure consistency and professionalism in all digital HR communications
• Manage and resolve employee life cycle transactions and service requests
• Monitor open cases, ensuring resolution within agreed SLAs
• Support knowledge sharing, maintain FAQs, and contribute to process documentation
• Conduct follow-up calls, verify data, and collect additional information as needed
• Ensure strict adherence to data protection and confidentiality standards
• Identify process improvement opportunities and support new ways of working
• Collaborate with peers and other HR functions to ensure smooth service delivery
• Uphold Al-Futtaim values and contribute to a high-performance shared service culture

Job Requirements

• Bachelor's degree in Business, Human Resources, Psychology, or related field
• 2-3 years of experience in HR Generalist or Help Desk roles
• 1-2 years of working knowledge in SAP HCM (PA, OM, Time Management, Payroll)
• Familiarity with case management tools and HR self-service platforms
• Strong MS Office proficiency and data management accuracy
• Excellent customer service, communication, and analytical skills
• Ability to multitask in a fast-paced environment while maintaining quality

What We Offer

• Dynamic shared services environment with cutting-edge HR technologies
• Continuous training and development opportunities
• Opportunity to support and shape the employee experience of a large, diverse organization
• Competitive salary and benefits package
• Collaborative team culture with a focus on service excellence

About the Company
Al-Futtaim Group, established in the 1930s, is a privately held business based in Dubai, with operations in over 20 countries. The group spans five major divisions: automotive, retail, real estate, financial services, and healthcare. With a workforce of 35,000+ and partnerships with more than 200 leading brands, Al-Futtaim is known for its commitment to excellence, innovation, and customer satisfaction across the region.
Let me know if you need a schema version or want this post prepared for job board upload.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location