Job Description

JOB DESCRIPTION:

Coordinates and supervises all attendants in Public Area to ensure proper completion of all tasks. Maintains public area and heart of the house area in accordance with the standard established by hotel.

Conduct briefings with PA attendants and issues cleaning supplies. Guides and monitors PA attendants work performance. Trains new and existing staff consistently. Reports and follows up on any maintenance requirements, in close co-operation with Engineering department, and ensure that they act promptly.

MAIN RESPONSIBILITIES:

-Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine should be stored properly and always in good working condition.

-Ensures that supplies for Public Area are replenished timely. Follow the regulations of the department and hotel.

-Take monthly inventory of all supplies and equipment according the establishment guideline.

-Maintains a daily log showing assignments and notations on repairs and maintenance items as well as special cleaning requirements that should be brought to the attention of Executive Housekeeper.

-Check and ensure associates are neat and well presented at all the time. Properly use of chemical with minimum wastage.

- Responsible for key control.

-Schedules and supervises the cleaning of carpet and decoration.

-Inspect the public area regularly during shift.

-Ensure the flowers and plants in good conditions,

-Ensure the PA storeroom is clean, chemicals and tools are kept well.

-Maintains daily public area logbook, sign out and hand over to the following shift.

-Assumes other duties assigned by the Executive Housekeeper.

-Prevent and resolve grievances.

-Counsel staff and prevent work-related problems.

-Resolve disputes.

-Supervises and conducts training on a regular basis.

-Checks Public area attendant's grooming, personal hygiene and appearance.

-Assist with the preparation of attendant duty rosters.

-Supervise the performance of all the staff.

-Provide one to one instructions to the associate when required.

-Deliver high quality service to guests.

-Ensure guest needs and reasonable requests are met.

-Seek opportunities to continually improve guest service by reporting guest comments.

- Take appropriate action to resolve guest complaints.

-Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

-Adhere to hotel cleaning and maintenance programs.

-Ensure the highest level of safety and security by facilitation effective training programmes that delivers and high degree of awareness amongst staff.

MANDATORY RESPONSIBILITIES:

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

oTo provide friendly, courteous and professional service at all times.

oTo maintain good working relationships with your colleagues and all other departments.

oTo be aware of the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

oTo comply with Qatar legislation as required.

oTo respond to any changes in the department as dictated by the needs of the hotel.

oTo be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

oTo attend training and meetings as and when required

Job Type: Full-time

Pay: AED1,500.00 - AED1,600.00 per month