Job Description

Summary

General Responsibility

Communicate in a friendly, tactful and professional manner with guests and colleagues. Provide information regarding the hotel's facilities & services. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in accordance with the hotel's grooming standards. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues. Care about your environment and make sure it is tidy and well maintained. Be reliable and ensure you are at work on time. Know your role in case of emergency such as bomb threat, flood, fire etc. Understand the Employee Handbook and comply with the standards it outlines. Carry out all professionally reasonable instruction given by your supervisor. Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Rooms

Know and strictly follow established procedures for the cleaning and set-up of guest rooms Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards Carry out the following procedures according to established standards Key Procedures DND (Do Not Disturb) Baby Sitting Room Discrepancy Lost & Found Elsafe (Room Safety Box) Loan Item Lost & Breakage Shoe Shine Coffee & Tea Facilities Mini Bar Guest Laundry Pick-up AC set up

Linen, Wardrobe & Taylor

Know and follow procedures for Uniform/Linen exchange Methodically organize Uniform and Linen storage Be involved in the Uniform and Linen Inventory Deliver guest room linen to the pantry Mend and maintain the employees' uniforms in good order. Ensure any damage that may occur to any linen or uniform is followed up quickly

7. Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

Public Area

Know and strictly follow all established cleaning procedures for: Polishing Vacuuming Scrubbing Mopping Shampooing Dusting Scrubbing Washing Deep cleaning Complete Room/Public Area Crew work assignment sheet Know how to operate/use available Housekeeping machinery's and chemicals according to established standards Ensure the cleanliness of Public Area and Public Toilet are in standard.



Qualifications

Previous experience in housekeeping, cleaning, or room attendant positions within a hotel, luxury residence, or similar environment preferred. Comprehensive knowledge of cleaning techniques, products, and modern housekeeping equipment. Excellent organizational and time management skills, able to prioritize tasks and work efficiently without constant supervision. Meticulous attention to detail and commitment to delivering superior standards of cleanliness and presentation. Understanding of laundry care, including specialist fabrics, garment steaming, and stain removal. Clear and respectful communication skills, including the ability to follow both written and verbal instructions. Flexible and adaptable, willing to work weekends and evenings if required. * English language skills are essential.