Job Description

General Information
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Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Hiring Entity
Rosewood Abu Dhabi
Department
Rooms - Heart of House
Job Type
Full-time Permanent

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OVERVIEW/BASIC FUNCTION:
Process all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance to hotel's standards. Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles.
RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis with full comply on LQA and BRAND STANDARD of Rosewood

• Operate the ironing and folder machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles.

• Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified carts for distribution.

• Replenish F&B closets with clean linens on a daily basis.

• Maintaining the guest laundry quality and laundry slip up to the departmental standards

• Document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and

designated management garments in accordance with departmental specifications

• Operate wet cleaning equipment and use specified chemicals according to procedures.

• Process and finish garments according to garment labels.

• Separate stained/damaged hotel uniforms and determine status for repair, recleaning or discard; maintain

continuous inventory of discard uniforms.

• Place finished wet cleaning garments in designated areas for distribution.

• Maintain accurate poundage records of dry cleaning and laundry according to departmental procedures.

• Maintain accurate piece count of iron, towel, and pillows.

• Report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to

supervisor.

• Remove lint and debris from drains, dryer filters and change filters as specified in departmental procedures.

• Maintain cleanliness and organization of work areas throughout shift.

• Transport trash containers to dumpster, empty and clean according to standards. Adhere to recycling procedures.

• Breakdown and clean work areas/equipment according to departmental standards.

• Use designated chemicals, supplies and equipment to clean laundry room floor.

• Maintain cleanliness and organization of supply/storage closets in accordance with departmental procedures.

• Restock work areas for next shift as assigned.

• Wax iron/towel folder twice daily or as needed.

• Linen , supplies , equipment inventory on monthly basis and to be maintained together with Assistant manager HK

• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.

• All other duties as required by departmental in charge

QUALIFICATIONS:

• Experience: Previous experience in a similar position.

• Education: High school diploma.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Knowledge of laundry/dry cleaning equipment and chemical handling; knowledge of

finishing techniques for all types of fabrics; ability to operate all machinery in
laundry/wet cleaning areas; ability to follow directions; ability to remain extremely
alert while operating machinery; ability to exert physical effort in the movement of
bundles of soiled/cleaned bed linens, terry and food & beverage linens into/out of
laundry machines; ability to endure working in areas of high temperatures with
accumulations of lint.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout

the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Licenses & Certifications: None required.

About Us
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Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Skills Required