Job Description

Position Purpose/ Essential Functions:

? Reporting of issues as they arise

? Completion of progress training & participation in progress related activities.

? Completion of yearly Star voice surveys and attend Star voice feedback meeting.

? Diligence in prevention of wastage.

? Attend department meetings

? Be aware and report on competitor and industry updates.

? Maintain department standards

? Responsible for communication within the department, liaise with other departments, all secretarial and clerical duties.

? Housekeeping Coordinator will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.

? Check that all inter-office memos are dispatched and collected.

? Attend to all phone calls, guests, internal and external - as such, a calm, efficient, courteous manner.

? Operate correctly and efficiently, phones, computer and walkie-talkie.

? Constantly check on message books that those concerned have followed up messages received.

? Types report, memos, correspondence for Executive Housekeeper, Assistant Executive Housekeeper and Laundry Manager.

? Maintain efficient filing system.

? Prepare all "Purchase Requisition" and "Store Requisition" and follow them through to completion.

? Keep a smooth operation of office updating, informing, and checking all this throughout the day so that, ideally, nothing is outstanding at the end of the day.

? Take charge and operate office without supervision for long periods.

? Lost and found items brought down by the Room Attendants must be recorded in SGR/filling of the print report and wrap up properly and store them in the lost and found store.

? If any emergency comes up, call Assistant Manager on duty, Assistant Executive Housekeeper or Executive Housekeeper.

:

Grand Excelsior Hotel Deira, Dubai

Al Muteena Street

P O Box 5772, Deira Dubai

United Arab Emirates

? All keys movement must be documented and properly secured after use. To conduct key inventory according to the scheduled time.

? Co-ordinate mini bar set up with Front Office and Room Service associates.

? To understand and demonstrate competently the standards & procedures as set out by your department and the "brand name" Competency Profiles.

? Schedule the duties of a Housekeeping Attendant or Laundry Attendant if required.

? Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates

? Align working practices and conduct with "hotel name" Hotel and Towers Vision; consistently strive to meet and exceed the expectations of both internal and external guests. Undertake additional duties as requested by the Assistant Executive Housekeeper/ Executive Housekeeper and Hotel Management.

? OASYS Report Submission Monthly within before 17th and 3rd of each month

? Monitoring of Star Guest Response (SGR)

? Filing

? Control Amenities and Chemical Stock

? Responsible for Housekeeping Office Arrangement

? Keep Tracking Regarding Day off/Public Holiday /Vacation and Overtime Record

General

? Comply with the company corporate code of conduct at all times.

? Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.

? Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.

? Have the desire and ability to improve your knowledge and abilities through on-going training.

? Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

Health Safety & Security

? Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety at the hotel.

? Familiarize yourself with emergency and evacuation procedures at the hotel

? Ensure all security incidents, accidents and near misses are always logged in timely manner and brought to the attention of the Department Head as per Fire Life & Safety (FLS) procedures

Job Type: Full-time