Hotel Receptionist/front Desk Agent

Sharjah, United Arab Emirates

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Welcoming guests and checking their details against their bookings
Allocating guests their rooms and providing keys
Answering phones from prospective customers and guests, taking messages and delivering them
Completing administrative tasks such as filing and photocopying
Responding to requests for help and information
Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
Preparing room bills and ensuring prompt payments
Checking guests out, taking payments and returning deposits

QUALIFICATIONS:

Mandatory: Work experience as a HOTEL Front Desk Agent
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Proficiency in English is a must, Russian Language speaker is an advantage.
Degree in hotel management is a plus

Job Type: Full-time Experience:

Language:

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