Five Stars Hotel

I. Job Summary The Front Office Agent manages all guest interactions at the front desk, ensuring efficient and professional handling of reservations, check ins, check outs, and guest services. The core objective is to deliver excellent customer service, maximize guest…

I. Job Summary The Front Office Supervisor is responsible for leading, supervising, and coaching the Front Office Agents during their shift. They ensure the highest level of guest service is delivered, handle complex guest situations, oversee all check in/check out…

1. Guest Arrival and Departure Experience Warm Welcome: Greet every guest entering and leaving the property with a genuine, personalized, and professional welcome (often addressing repeat guests by name). Traffic Coordination: Monitor and direct vehicle/foot traffic flow at the entrance…

I. Job Summary The Director of Food & Beverage functions as the strategic business leader and operational head of the entire Food and Beverage Division. This includes, but is not limited to, restaurants, bars, room service, banquet/catering facilities, and potentially…