Responsibilities:
Greet guests warmly and handle check-in and check-out efficiently.
Manage reservations, cancellations, and room allocations in the PMS (Property Management System).
Answer and forward phone calls, emails, and guest inquiries courteously.
Provide information about hotel facilities, services, and local attractions.
Coordinate with housekeeping, F&B, and maintenance for guest requests.
Handle guest complaints or escalate issues to management as needed.
Requirements:
Excellent communication and interpersonal skills
Customer service orientation and problem-solving ability
Attention to detail and strong organizational skills
Multitasking and time management
Knowledge of hotel reservation software (Opera, IDS, etc.)
Basic accounting and billing knowledge
Professional appearance and demeanor
Fluency in English (additional languages preferred)
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