Description

Job Summary: Looking for a Hotel Manager in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Oversee and manage all hotel operations, including front office, housekeeping, food and beverage, maintenance as well as guest services
• Develop and implement standard operating procedures (SOPs) to ensure efficient workflow and exceptional guest experiences
• Monitor key performance indicators and implement strategies to maximize operational efficiency and profitability
• Collaborate with department heads to set departmental goals, monitor progress and provide support as needed
• Ensure the highest level of guest satisfaction by overseeing the implementation of personalized service standards throughout the hotel
• Handle guest feedback and resolve complaints promptly, taking appropriate measures to exceed guest expectations
• Promote a guest-centric culture among the hotel staff, encouraging a warm, welcoming and attentive approach to guest interactions
• Recruit, train and develop a competent and motivated team, fostering a positive work environment and promoting teamwork
• Conduct regular performance evaluations, provide constructive feedback and identify opportunities for professional growth
• Develop and manage the hotel\'s annual budget, closely monitoring expenses and revenue to ensure profitability
• Implement effective cost-control measures without compromising service quality
• Evaluate financial reports, identify areas for improvement and develop strategies to increase revenue and profitability
• Collaborate with the sales and marketing team to develop and implement strategies to drive occupancy rates and revenue growth
• Carry out any other related tasks as may be required

Job Qualifications and Experience

• The applicant must have a background in Hospitality Management, Business Management, Business Administration or a related field
• At least 5 to 10 years\' experience in the hospitality, F&B, tourism, working for a large volume business unit
• Strong understanding of hotel operations, industry trends and best practices
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse workforce
• Passionate to grow and develop self and others
• Strong relator with ability to build relationships
• Strategic, creative and able to communicate effectively
• Exceptional interpersonal and communication skills, with the ability to build positive relationships with guests, staff and stakeholders
• Proven problem-solving and decision-making abilities

Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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