Job Description

Job Title Hotel Manager

Description

The ideal candidate is an entrepreneur, who has a strong Food and Beverage background and is able to deal with Celebrity Chefs, manage stand-alone restaurants. At least 6 years' experience in senior management role in a luxury dynamic hotel in the Middle East is required.
Responsibilities

• General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.

• It is part of your role and your responsibility to fully support all learning and development activities.

• On The Job trainers and trainings.

• Group Training Technique trainers and trainings.

• Update and maintain a complete Training Matrix for all divisions and all departments.

• Update and maintain and Job Specification Matrix for all divisions and all departments.

• Ensure the colleagues' career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

• Use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

• Act as a hotel ambassador at all times.

• To carry out any additional duties requested by management, related to hotel operational activities.

• Operational:

• Assisting the General Manager

• To translate and execute strategies into operational excellence.

• To take responsibility for the hotel when the General Manager is not present.

• Effectively coordinate the Executive Office to ensure efficiency.

• Will provide input for the creation and implementation of promotional activities with all Divisions.

Working with Operational Division Heads

• To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyse Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximisation.

• To ensure there is a continuous focus and drive on all Quality Monitoring tools / Key Performance Indicators (KPI), including MOQA, LRA, LQE, and TrustYou.

• Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.

• Thoroughly investigate all guest feedback and report to the General Manager with plans of action.

• Manage all guest correspondence; this must be acknowledged or answered within two days of being received.

• Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.

• Good personal contact with all staff is essential. Bring to the attention of the General Manager any potential problems or needs of any individuals or groups of colleagues.

• Continuously review ways of improving the standard processes in customer service.

• Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.

• Monitor and review merchandising presentations of all departments and make recommendations if necessary.

• Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Report to appropriate department heads any deficiencies and follow up to ensure corrective and preventative actions are taken.

Working with Division Heads/Department Heads on the Safe, Sound & Sustainable by Mandarin Oriental Processes

• To orchestrate and direct the annual Safe, Sound & Sustainable by Mandarin Oriental Audit.

• To chair the monthly Risk Management Committee meetings while ensuring full compliance by all Divisions.

• To grow and improve our sustainability efforts as per set targets.

• To ensure that guests and colleagues are constantly in an occupationally safe, healthy and secure environment.

Assuming Financial Responsibility

• Support the Director of Finance in the preparation and implementation of the budget.

• Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies.

• Responsible for the rationalization of both the fixed and variable operational expenses.

• Ensure alignment with the financial objectives and forecasts, as approved by the hotel owners.

• Work with the Director of Finance to initiate periodic financial training sessions for non-finance colleagues.

• Assist in conducting monthly departmental financial reviews.

• Ensure all managers have an understanding of the financial aspects of the hotel.

Supporting the Human Resources Department

• Active participation in Career Development programmes for colleagues.

• Act as the mentor and coach for managers by engaging them in projects and learning initiatives and ensuring that appraisals and feedback sessions are regularly held.

• Offer assistance in analysing and planning labour costs to ensure operationally effective colleagues and payroll costs.

• Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.

• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.

Skills & Qualifications

• Vocational Diploma in Hospitality / Hotel Management OR

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management

• At least 6 years' experience in senior management role in a luxury dynamic hotel in the Middle East is required

• International experience with GCC and/or Dubai preferred

• Able to communicate fluently in English verbally and written

• Able to work with multicultural teams

• Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.

• Strong business acumen

• Strategically minded

• Strong problem solving & decision-making skills

• Exceptional customer focus

• Strong attention to detail

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: