Job Description

Our Hotel is currently looking for a Hotel Driver who will be responsible for providing safe, efficient, and courteous transportation services for hotel guests. This role is a vital part of the guest experience, requiring a high degree of professionalism, punctuality, and excellent customer service. The driver serves as a key representative of the hotel's brand, ensuring guests are transported comfortably and receive a welcoming, friendly, and informative service.

Key Duties and Responsibilities:

Guest Transportation

Safely and punctually transport guests to and from designated locations, such as airports, malls, and beach , using the hotel's vehicle. Adhere to all traffic laws, safety regulations, and hotel policies while operating vehicles. Plan and follow the most efficient routes, considering traffic and weather conditions, and use GPS and navigation systems effectively.

Customer Service & Guest Relations

Greet all guests warmly upon arrival and departure, assisting with opening and closing vehicle doors. Provide assistance with guest luggage, including loading, unloading, and securing it properly. Offer local knowledge and recommendations about the city, attractions, and hotel services in a friendly and informative manner. Maintain a high level of discretion and professionalism, especially when transporting VIP or high-profile guests. Address guest inquiries, requests, and concerns promptly and courteously.

Vehicle Maintenance & Safety

Conduct daily pre- and post-trip vehicle inspections, checking for cleanliness, damage, tire pressure, and fluid levels. Ensure the vehicle's interior and exterior are meticulously clean and well-maintained at all times. Report any mechanical issues, accidents, or incidents to the supervisor immediately. Ensure the vehicle is fueled and ready for use at all times. Maintain accurate trip logs, including mileage, passenger count, and fuel consumption.

Hotel and Team Collaboration

Communicate effectively with the Front Office team to coordinate pick-up and drop-off schedules and to be aware of guest needs. Maintain a professional appearance and wear the designated uniform at all times. Assist with other reasonable duties as requested by management, which may include light administrative tasks or other guest-facing support.

Qualifications and Requirements:

Experience

Proven experience as a professional driver, preferably in a hotel or hospitality environment. A clean driving record with a valid [Country/State]-issued driver's license for the type of vehicle being operated (e.g., standard, commercial, etc.).

Skills

Exceptional customer service and communication skills. Strong knowledge of local geography, traffic patterns, and alternate routes. Excellent time management and organizational skills. Ability to remain calm and professional under pressure. Physical ability to lift and carry luggage up to [e.g., 50 pounds] and assist guests as needed.

Personal Attributes

A friendly, polite, and well-presented demeanor. Reliable, punctual, and adaptable to a flexible schedule, including weekends and holidays. A strong commitment to guest safety and satisfaction. Ability to work both independently and as part of a team.
Job Types: Full-time, Permanent, Fresher

Pay: AED1,600.00 - AED1,800.00 per month

Experience:

Hotel Driver: 1 year (Required)
License/Certification:

* UAE driving license (Required)