Job Description

Role Description:

As an Operations Executive, you will be responsible for ensuring that all guest interactions are handled with professionalism, efficiency, and a focus on customer satisfaction. You will oversee the guest contact operations and collaborate with other sections to deliver seamless and memorable guest experiences.

Key Responsibilities:

1.

Guest Contact Operations:

Manage the day-to-day operations related to the guest including check in, check out, room inventory. Ensure that all guest inquiries, requests, and concerns are addressed promptly and effectively.

2.

Guest Relations:

Serve as the primary point of contact for guest feedback, complaints, and special requests. Handle escalated guest issues with empathy and professionalism, striving to resolve conflicts and ensure guest satisfaction.

3.

Training and Development:

Train, coach, and mentor guest contact team members to deliver exceptional service and uphold company standards. Provide ongoing feedback and performance evaluations to support employee growth and development.

4.

Process Improvement:

Identify opportunities to streamline the operations and improve efficiency. Implement best practices and standard operating procedures to enhance the guest experience and optimize workflow.

5.

Collaboration:

Collaborate with other teams, including housekeeping, maintenance, and security, to coordinate guest services and resolve operational issues. Communicate effectively with internal stakeholders to ensure alignment and synergy across departments.

6.

Technology Utilization:

Leverage technology solutions, such as property management systems (PMS), guest communication platforms, and customer relationship management, to streamline guest contact operations and enhance communication with guests.

7.

Quality Assurance:

Monitor and evaluate guest interactions to ensure consistency and quality of service. Conduct regular inspections to uphold cleanliness, safety, and compliance standards in the rooms / apartments.

8.

Reporting and Analysis:

Analyze data and trends to identify areas for improvement and develop action plansaccordingly.

Qualifications:

1. Bachelor's degree in Hospitality Management, Business Administration, or related field.

2. Proven experience in guest services, front office operations, or guest relations, preferably in the hospitality industry or holiday rental industry.

3. Strong leadership and team management skills, with the ability to motivate and inspire team members.

4. Excellent communication and interpersonal skills, with a focus on building rapport and trust with guests and colleagues.

5. Problem-solving and conflict resolution abilities, with a customer-centric mindset.

6. Proficiency in property management systems (PMS) and other hospitality technology platforms.

7. Attention to detail and a commitment to delivering exceptional guest experiences.

8. Flexibility to work evenings, weekends, and holidays as needed.

9. Having valid UAE Driving License

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month