Job Description

Hostess - Maison Mathis, Arabian Ranches
Location: Maison Mathis, Arabian Ranches, Dubai
Reports to: Restaurant Manager / Maitre D'
About the Role:
As the first point of contact for our guests, the Hostess at Maison Mathis plays a crucial role in creating a warm, welcoming, and memorable first impression. We are looking for a friendly, organized, and impeccably presented individual who can manage the flow of the restaurant while providing exceptional customer service from the moment guests arrive.
Key Responsibilities:

• Guest Greeting & Seating: Warmly greet all guests upon arrival, manage reservations using the booking system, and escort them to their tables.
• Reservation Management: Efficiently manage the reservation book (e.g., OpenTable, DiMmm), anticipate table turnover, and optimize seating arrangements to ensure smooth service.
• Communication: Maintain clear communication with the serving and management teams regarding guest flow, special requests, and VIP arrivals.
• Waitlist Management: Manage waiting guests professionally, providing accurate wait times and ensuring they are comfortable.
• Farewells: Thank guests as they depart and invite them to return.
• Maintenance: Ensure the reception and entrance area is clean, tidy, and presentable at all times.

Qualifications & Skills:

• Previous experience as a Hostess or in a front-facing customer service role, preferably in a restaurant.
• Excellent communication and interpersonal skills with a friendly and professional telephone manner.
• Impeccable personal presentation and a positive, can-do attitude.
• Strong organizational skills and the ability to work well under pressure during peak hours.
• Basic computer literacy for managing reservations.
• Ability to stand for extended periods.

Skills Required