Hostess – Maison Mathis, Arabian Ranches

Dubai, United Arab Emirates

Job Description

Hostess - Maison Mathis, Arabian Ranches
Location: Maison Mathis, Arabian Ranches, Dubai
Reports to: Restaurant Manager / Maitre D'
About the Role:
As the first point of contact for our guests, the Hostess at Maison Mathis plays a crucial role in creating a warm, welcoming, and memorable first impression. We are looking for a friendly, organized, and impeccably presented individual who can manage the flow of the restaurant while providing exceptional customer service from the moment guests arrive.
Key Responsibilities:

  • Guest Greeting & Seating: Warmly greet all guests upon arrival, manage reservations using the booking system, and escort them to their tables.
  • Reservation Management: Efficiently manage the reservation book (e.g., OpenTable, DiMmm), anticipate table turnover, and optimize seating arrangements to ensure smooth service.
  • Communication: Maintain clear communication with the serving and management teams regarding guest flow, special requests, and VIP arrivals.
  • Waitlist Management: Manage waiting guests professionally, providing accurate wait times and ensuring they are comfortable.
  • Farewells: Thank guests as they depart and invite them to return.
  • Maintenance: Ensure the reception and entrance area is clean, tidy, and presentable at all times.
Qualifications & Skills:
  • Previous experience as a Hostess or in a front-facing customer service role, preferably in a restaurant.
  • Excellent communication and interpersonal skills with a friendly and professional telephone manner.
  • Impeccable personal presentation and a positive, can-do attitude.
  • Strong organizational skills and the ability to work well under pressure during peak hours.
  • Basic computer literacy for managing reservations.
  • Ability to stand for extended periods.

Skills Required

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Job Detail

  • Job Id
    JD2066987
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned