Our client, one of world\xe2\x80\x99s leading sports resort is looking for a Hostess to be based in Abu Dhabi, UAE. In this role, the job holder will be responsible for welcoming and greeting guests as they walk into the facility. Hostesses are usually the first point of contact between the resort and its guests and in charge of carrying out all necessary tasks related to the front desk. Other responsibilities would include bur not limited to:
Greeting guests as they enter, give a warm welcome and register guests taking into account the established SOPs
Responsible for the overall assistance given to guests, in charge of assisting the guests and taking them in the resort facility
Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have
Seating guests at tables or in waiting areas, ensure that guests needs and desires are met
Engaging with guests to ensure they\'re happy with all the services provided by the resort
Responsible for bookings over the phone, email, etc.; ensure book registration of each guest as they arrive and answering phone calls, taking reservations and answering questions
Have a good knowledge of the whole services provided by the resort
Providing and exceeding 100% customer service and contributing to the development of customer satisfaction programs
Coordinate with head chefs, maintenance, transportation, and security managers
Ensure that lobby area is tidy and presentable
Provide helpful and inviting environment for guests and constantly remind servers of guests waiting
Ensure and coordinate any maintenance related to the resort facility
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the resort\xe2\x80\x99s policies and procedures and service standards and have full knowledge of the resort\xe2\x80\x99s facilities, products and services, offers, amenities, events, etc.
Address complaints and go the extra mile to make sure our guests are satisfied; handles guest complaints and escalate to manager if needed
Communicate with guests in-person or via phone or email, follow-up to ensure that each complaint has been resolved to the customer\xe2\x80\x99s satisfaction
Communicate with guests in-person or via phone or email, follow-up to ensure that each complaint has been resolved to the customer\xe2\x80\x99s satisfaction
Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns
Conducts all of the above in accordance with the resort\xe2\x80\x99s policy
Bid farewell and invite guests for future visits in accordance with the established standards
Ensure compliance with health and quality standards
Any other Ad Hoc duties that maybe assigned by management from time to time
Requirements
To be considered for this role, you need to meet the following criteria:
Bachelor\xe2\x80\x99s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience
Minimum 5 years\xe2\x80\x99 UAE experience in Hospitality gained in a similar role, with a proven track record in hotel related industries is preferred
Should be a customer-oriented individual with a good knowledge of hospitality industry standards
Excellent written and oral communication skills
Outstanding organizational and interpersonal skills
Exceptional time-management skills
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Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in any form in exchange of our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails, SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application, please report and write an email to or contact our office on +9712 6225503.