Job Description

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

We are seeking a friendly and professional Hostess to join our team in Dubai, United Arab Emirates. As the face of our establishment, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for our guests.

• Greet and welcome guests upon arrival, providing a warm and professional reception
• Manage reservations and seating arrangements efficiently
• Offer personalized assistance and information about our services, menu items, and local attractions
• Coordinate with front-of-house staff to ensure smooth guest experiences
• Maintain the reception and waiting areas in a clean, organized, and visually appealing condition
• Handle guest inquiries and special requests promptly and courteously
• Monitor guest satisfaction and address any concerns in a timely manner
• Assist with special events and VIP guests
• Promote our services and specials to enhance guest satisfaction and drive revenue
• Ensure compliance with health, safety, and hygiene standards in all public areas
• Collaborate with other departments to provide seamless guest experiences
• Stay informed about local events and attractions to provide up-to-date information to guests

Qualifications

• Previous experience in guest services, concierge, or hostess roles, preferably in upscale restaurants or hotels
• Excellent interpersonal and communication skills, with a strong customer service orientation
• Ability to anticipate guest needs and provide personalized assistance
• Strong organizational and multitasking abilities
• Fluency in English; additional languages are highly advantageous
• Professional appearance and confident demeanor
• Knowledge of local attractions, culture, and amenities in Dubai and the surrounding areas
• Ability to handle high-pressure situations with grace and composure
• Detail-oriented with a keen eye for maintaining a pristine environment
• Flexibility to work various shifts, including weekends and holidays
• Collaborative team player with a positive attitude
• Basic computer skills for managing reservations and guest information
• Physical stamina to stand for extended periods
• Familiarity with local cuisine and dining etiquette is a plus

Additional Information
Additional Language is an added advantage.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Skills Required