Job Description

Job Title INT

Description

Company Description
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
ACCOR HOTELS - Feel Welcome in more than 4 100 hotels in 95 countries
SOFITEL DUBAI the obelisk
Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French 'Joie de Vivre'. Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist - Hostess Brasserie Boulud Restaurant and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
KEY ROLES & RESPONSIBILITIES
Provide a warm and friendly welcome, leading guests and seating them at their table
Take telephone bookings and maintain a clear and organised reservations book
Assist in the set-up of tables and displays
Maintain and update guest database
Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
Maintain good working relationship with own colleagues, and all other departments
Correct preparation of all necessary operational material in the back office
Learn safety, sanitation and hygiene policies
Present check to guests and perform cashiering function if needed
Effectively control guest flow in the restaurant ensuring maximum turnover
Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
Train waitstaff and bus staff in hostess standards
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
Carry out any other duties as and when assigned by the Management of the Hotel
Assist other Food & Beverage Outlets in their operations within peak times when needed
PERSONAL ATTRIBUTES
Excellent reading, writing and oral proficiency in English
Well-presented and professionally groomed at all times
Strong interpersonal skills and able to establish a good rapport with guests
Possess full knowledge of restaurant's seating/table plan
Computer knowledge (Microsoft Excel, Word, Powerpoint)
QUALIFICATIONS
Hotel Restaurant Management graduate
EXPERIENCE
1 year Hotel experience in F&B

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