Job Description

Emphasizes and projects a positive, high-quality image for the outlet.

Greets and seats customers and serves them in a professional, discreet, and personalized way.

Maintains a good relationship with guests and attends to their complaints and queries satisfactorily.

Answers guest telephone queries according to F&B restaurant standards.

Takes reservations and provides guests with information regarding F&B outlets.

Observes and anticipates guests' needs and requirements.

Handles customer requests and complaints according to the F&B guidelines and exceeds customer expectations.

Assists the Restaurant Manager with additional service as required.

Ensures that the Restaurant Manager is kept informed of all guest feedback and complaints.

Communicates actively with guests in the outlet and obtains their feedback.

Increases revenue for the outlet through suggestive selling at all opportunities.

Uses up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.

Maintains an up-to-date database of outlet guests.

Acquires in-depth knowledge of the F&B menu for the assigned outlet to assist and provide recommendations to guests.

Takes responsibility for all service preparations, before, during and after the service (mise-en-place and

mise-en-scene).

Controls cost by minimizing wastage, breakage, and spoilage.

Sets up, stocks, and maintains the working area.

Reports any misunderstanding, problem, or accident with guests or staff to the supervisors.

Assists the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.

Opens the restaurant for business at the prescribed time of each shift.

Inspects each menu to ensure that they are in a presentable condition.

Develops a complete knowledge of the menus, ingredients, and unavailable items for the day.

Sets up the hostess desk, reviews reservations, and prepares the reservation floor chart.

Operates cash register as directed by the Restaurant Manager.

Performs any other duties assigned by the Restaurant Manager.

Creates a harmonious environment amongst all staff members.

Communicates with the Restaurant Manager regarding any service problems or changes required.

Job Type: Full-time

Pay: QAR3,200.00 per month

Language:

* Do you speak Arabic (Preferred)