Job Description

Company Description
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a warm and welcoming dining experience. She is responsible for greeting guests, managing reservations, coordinating table assignments, and ensuring smooth guest flow in the restaurant. The role requires excellent communication skills, a positive attitude, and strong guest service focus.
Key Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage the reservation system, including booking, confirming, and updating reservations.
• Maintain an organized and accurate seating plan to ensure smooth service flow.
• Answer telephone inquiries regarding restaurant availability, menus, and special events.
• Communicate wait times and manage guest expectations during busy periods.
• Assist in monitoring the cleanliness and presentation of the entrance, host stand, and dining area.
• Coordinate with the service team to ensure tables are prepared and ready before seating guests.
• Provide menus and share basic information about the restaurant offerings.
• Handle guest requests, inquiries, or concerns promptly and professionally.
• Assist in collecting guest feedback and communicating it to the management team.
• Maintain professional grooming and appearance in line with hotel standards.
• Support the restaurant team with additional tasks as required.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
• Excellent customer service and communication skills.
• Professional, friendly, and approachable demeanor.
• Ability to multitask and remain calm in busy periods.
• Strong organizational skills with attention to detail.
• Familiarity with reservation systems (e.g., OpenTable, SevenRooms) is an advantage.
• Fluent in English and Arabic; additional languages are a plus.
• Flexibility to work shifts, weekends, and public holidays.

Physical Requirements

• Ability to stand for long periods.
• Ability to walk guests to tables and move around the restaurant comfortably.

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Skills Required