Job Description

Job Title: Hostel Supervisor - Female Hostel

Office: Student Housing

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Assuring high level of hospitality and

customer services

in female hostel. Manage, follow up the office

administrative work

apply the

daily operational

workflow, defined by hostel

policy and procedure

Supervise the female

hostel shifts to ensure smooth operations

are applied as per hostels rules, regulations and standards. Serves the assigned hostel, ensuring hostel, following up all the

services provided

to the rooms ensuring welfare and safety of residing students and protection of University assets; Receives

visitors, attends

to reception office at the hostels, and ensures

implementation of rules

, regulations and disciplinary code of conduct in the hostels; Advises resident students on queries related to hostel life; Ensures

maintenance requirements

of the hostels are met by proper reporting and follow-up with relevant departments; Maintains relevant files & records; Assist in online student

reservation operation, permission

requested on daily basis. Assisting in arranging specific

procedures for new students

(room keys, turnstile card - social page) Coordinating with

transportation

regarding to (shuttles buses, airport trips, shopping trips, and etc.). Continuous follow up the

daily clearance and release procedures

via ORS.

Disseminates information

about deadlines and procedures to be followed by resident students; Encourages learning based

activities and events

among the residing students; Carry out other

relevant assignments

delegated by the senior management.

QUALIFICATIONS & EXPERIENCE:

Bachelor's degree / Diploma with at least 2 years of experience that is directly related to the duties and responsibilities specified.

KNOWLEDGE & SKILLS:

Fluency in spoken and written English & Arabic languages; High level of customer service focus. Excellent interpersonal skills. Very good skills in using MS Office Suite; Excellent experience in using telephone and email protocols. Willing to work on shifts job nature; Working experience in dealing with youth is an advantage.

SUPERVISION:

Reporting to:

Hostel Manager

Subordinates:

N/A