Host / Hostess
Dubai, United Arab Emirates
Job Description
Host / Hostess
Job Overview:
The Host/Hostess is the first point of contact for guests, creating a critical first impression. They are responsible for warmly greeting customers, managing reservations, and coordinating the seating plan to ensure a smooth and organized flow of service.
Key Responsibilities:
- Greeting & Seating: Welcome guests as they arrive with a friendly and professional demeanor. Escort them to their tables and present menus.
- Reservation Management: Manage the reservation book (via phone or online system), record special requests, and confirm reservations as needed.
- Waitlist Management: Manage the waiting list during busy periods, provide accurate wait times, and ensure guests are seated in a fair and timely order.
- Communication: Inform servers when their section has been seated. Communicate with the management team about large bookings or special events.
- Maintenance: Ensure the reception area, lobby, and menus are clean and presentable.
- Farewell: Thank guests as they leave and invite them to return.
- Excellent customer service and communication skills.
- Pleasant and professional phone etiquette.
- Ability to multitask and remain calm under pressure.
- Strong organizational skills and attention to detail.
- Neat and professional appearance.
Skills Required
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Job Detail
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Job IdJD2074482
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned