Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role Be accountable for individual sales targets and provide Key Performance Indicators (KPI\xe2\x80\x99s) and regular feedback to management to ensure that the store sales targets are achieved. Offer a highly efficient, courteous and accurate service of home planning for furniture and furnishings and recommend co-ordination to customers that require assistance for small businesses or homes.
What you will do COMMERCIAL

• Provide friendly and professional service to all customers that require assistance and follow through with any queries and questions that are required to achieve efficient and excellent customer service.
• Contact the customers after the completion of delivery and assembly and rectify any complaints immediately to project commendable customer support.
• Ensure that customers\xe2\x80\x99 orders are co-coordinated with in-store logistics to avoid that stock levels are interfered with for other store customers.
• Meet pre-set sales targets and communicate constantly to the management opportunities on how to achieve optimal sales, which will also help to improve efficiency of the home planning.
• Be constantly aware of the department sales, individual sales and the store sales targets, so that corrective action can be taken to achieve these targets.
• Initiate sales steering with the view of improving the margins and reducing the level of outgoing articles.
• Provide weekly and monthly KPI\xe2\x80\x99s to enable the department to achieve improvements and required results throughout the year and in line with that to guarantee complete customer service and repeat business.
• Maintain strong relationship with the line managers, in-store logistics co-workers, specialist sales executives (sales seniors) and the customer service department to ensure relevant information is passed on to the concerned people.
• Schedule convenient delivery and assembly times with the customer and customer service department and update these departments with any changes or potential requirements to enable the business to function as efficiently as possible.
• Communicate with the contract sales department should a query for their services be requested, and follow up in the case of faxes, E-mails and telephone calls. etc. to avoid losing any business opportunities
• Plan meetings with customers according to the scheduled work load convenient to both the co-worker and customer in order to guarantee proper planning.
• Ensure that an updated list of stock levels is available, so that customers are told of any problems with the choice of their furniture and furnishings and recommend solutions based on stock availability.
• Maintain accurate and up to date knowledge of the different style groups available as to ascertain that customers are given well planned home furniture and furnishing solutions, in line with the commercial priorities within the store and moreover make sure that customers\xe2\x80\x99 requests are understood and fulfilled
• Provide regular feedback to the Sales Manager \xe2\x80\x93 Furniture/ Market hall of any irregular orders required and give feedback of any regular out of stock articles, so that the range department can rectify these deficiencies.
• Assist in the preparation of annual business plan and budget for the kitchen department (i.e workforce, budgets) and management information provided to support appropriate business decisions.
• Review and monitor daily and monthly KPIs and analyze reports on various measurable factors against benchmarked figures (i.e. reports relating to stock levels, stock ageing, top sellers, service levels with regards to stock availability, range analysis, manpower productivity, etc). Working with the team to create meaningful actions to achieve agreed goals.
• Control costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working.

PEOPLE

• Staff training and development. Ascertain that all staff are trained on the design system (IHP 2) and the kitchen range (NAVISION) and ensure they receive adequate development support to secure the store performance and succession needs.
• Scheduling for the kitchen department. Create and submit all schedules for the kitchen designers based on the coverage needed for peak and non-peak sales day. Plan annual leave for the designers based on the commercial calendar.

Required skills to be successful

• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English & Arabic
• Strong customer service skills with a friendly approach
• Multitasker and attentive to details.

What equips you for the role

• 3 years in a similar role.
• Commercial awareness
• Excellent command of English language.
• Excellent command of Arabic language is preferred.
• Good knowledge in home furnishing, market, social trends

About Al-Futtaim Retail Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer\xe2\x80\x99s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference\xe2\x80\xa6