Home Finance Sales/Service Advisor Role Purpose: Responsible to accomplish the acquisition targets month on month within the approved guidelines of the bank and deliver excellent customer service in accordance with agreed standards. To source & facilitate home finance applications for the entire onboarding journey of the customer
To ensure that individual targets are met month on month
To identify business development opportunities to increase sales
Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
Responsible to close customer complaints and ensure the customer is satisfied with the service provided
Ensure TAT is adhered to where possible exceed customer expectations
To ensure the daily submissions are complete in both documentation and credit requirements
Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.
Results required are: \xe2\x9c\x93 To ensure monthly disbursement targets are met. \xe2\x9c\x93 To ensure complete and correct applicants are submitted for a smooth and successful process. \xe2\x9c\x93 To ensure new avenues are opened such as to source new business and meet monthly targets \xe2\x9c\x93 Ensure Customer queries are resolved within agreed TAT \xe2\x9c\x93 Positive Customer feedback Specialist Skills / Technical Knowledge Required for this role: Sales & Customer Service Experience Real Estate Market Knowledge and working experience Home Finance Banking experience preferred Good Problem-solving skills Excellent Communication skills Previous experience required (if any) Sales & Customer Service Experience of 2 years or more Preferred Home Finance experience Arabic speaking Understanding of Assets Product Knowledge of regulated financial services and banking industries Job Type: Full-time
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