Job Description

Customer HR Support Specialist

Job Purpose:

To provide excellent customer service and support for HR-related services. This includes handling client inquiries, addressing HR concerns, ensuring smooth communication between clients and HR teams, and contributing to a positive client experience. The role also involves maintaining a detailed understanding of HR processes, policies, and systems to resolve client queries effectively with different agencies.

Key Responsibilities:

Client Interaction & Support

: Serve as the primary point of contact for clients with HR-related inquiries or concerns, ensuring prompt and professional responses.

HR Process Management

: Assist clients in navigating HR processes such as onboarding, benefits enrollment, payroll, and performance management.

HR Documentation

: Ensure the accurate processing of HR documents, contracts, and other essential paperwork in accordance with company policies.

Client Relationship Management

: Build and maintain strong relationships with clients, addressing concerns, and ensuring a high level of customer satisfaction.

HR System Support

: Provide assistance with the HRIS system and other platforms to troubleshoot issues or guide clients through HR-related processes.

Reporting & Analytics

: Support the HR team in gathering client feedback and generating reports to track the effectiveness of HR services.

Compliance & Policies

: Ensure all client-related HR activities comply with legal regulations, company policies, and best practices.

Qualifications & Experience:

Educational Background

: Bachelor's degree in Human Resources, Business Administration, or related field.

Experience

: 2-4 years of experience in client service, HR, or a customer-facing HR role.

Must Have valid Qatar id

Skills & Competencies:

Strong Communication Skills

: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and HR teams.

Customer-Oriented Mindset

: Ability to handle client concerns with professionalism, patience, and empathy.

HR Knowledge

: Basic understanding of HR processes, policies, and systems.

Problem-Solving

: Ability to troubleshoot and resolve issues effectively, ensuring client satisfaction.

Attention to Detail

: Meticulous in handling client information and HR documentation.

Apply Now :- Send CV to whatsapp +97430662111

Job Types: Full-time, Permanent