Job Description

Location
Mussafah, United Arab Emirates
Experience
2-3
Job Type
Recruitment

Our Client is looking for Hire Desk Specialist

Responsibilities:

Understands and perform all "rental cycle" tasks with the rental desk teams this includes but not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team. Understands and perform the timeliness and accuracy of the rental desk team's data and status updates in the Insync/MAR platform and any other agreed data management tools. Scheduling operations supervisors on site "familiarizations" & "off-hire inspections". Monitoring the delivery of machines and assigning tasks to the operations supervisors. Understands and perform communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to elimination of waste and duplications (defects). Preparing hire agreements and emailing to the customer. Following up hire agreements, LPO's prior to delivery of machines. Ensures rental agreements, delivery notes/collection notes, LPO's that is required to enable a machine on/off hire are accurately completed, filed and updated in the system. Collecting "pre-delivery" photographs of the machines & having them filed in the system. Preparing the delivery notes and providing them to the transporter. Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements. Forwarding the information and updating the customer inquiry log. Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization. Occasionally will provide additional reporting to operations manager, related to rental desk function as required.

Requirements

Degree or diploma in engineering/ or management Minimum 2-3 years of experience in order processing, hire desk, customer service, operations, transport coordination Enthusiastic and Self-motivated Team player with excellent communication and people management skills. * Negotiations skills