Job Description

Location
Dubai, United Arab Emirates
Experience
3-5
Job Type
Recruitment

Roles and Responsibilities:

Team Leadership: Supervise, mentor, and motivate the hire desk team to achieve individual and collective goals. Conduct regular performance reviews and provide constructive feedback. Customer Service: Ensure the team delivers exceptional customer service, handling inquiries and resolving issues efficiently and professionally. Operational Management: Oversee the hire desk operations, ensuring timely and accurate processing of equipment hires, returns, and inventory management. Process Improvement: Identify opportunities to streamline processes, enhance productivity, and improve customer satisfaction. Reporting: Monitor key performance indicators (KPIs), produce reports, and communicate results to senior management. Collaboration: Work closely with other departments such as logistics, sales, and credit control to ensure seamless operations.

Requirements:

Working knowledge of Microsoft Excel & any ERP software Management report generation and analysis Key Competencies required for the role Communication and negotiation skills Solution minded/ decision making skills Building collaborative relationships Creative,Digital Savy,Analytical Skills,Communication,Self-Driven,Flexibility,Assertiveness, Attention to Detail Highly Proficient with Microsoft Excel skills- V look up, PIvot tables, Count if and all other basic formulas. There will be an excel test in the interview process.

Experience:

Proven experience in a hire desk, customer service, or operations role, with at least 2 years in a supervisory or leadership position. Strong leadership and team management skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Proficient in relevant software and systems (e.g., CRM, hire management software). Ability to work in a fast-paced environment and manage multiple priorities Fluent in English, Hindi will be an advantage * Highly Proficient with Microsoft Excel skills- V look up, PIvot tables, Count if and all other basic formulas.