Job Description

Hindi-Speaking Customer Experience Officer

The Role:

We are looking for passionate and self-motivated professionals to join our Customer Experience team.

The main responsibilities of the position include:

+ Deal with clients' inquiries via live chat, email and telephone + Perform personal clientele analysis and take actions as required
+ Handle client inquiries appropriately and ensure that high level service is provided
+ Promote available products and services to clients
+ Develop and maintain excellent relationships with prospective and existing clients
+ Cooperate effectively with other departments as required
+ Contribute to team effort by achieving targeted results

Main requirements:

+ Degree in a business-related field + Client handling experience in the financial services sector is a definite plus
+ Fluent Hindi speaker with excellent oral and written skills in English
+ Ability to multitask and maintain a high-level of organization
+ Outstanding communication and interpersonal skills
+ Excellent computer literacy

Benefit from:

+ Attractive remuneration package + Intellectually stimulating work environment
+ Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

+ Let's Connect - Intro Chat with Talent Acquisition + Deep Dive - First Interview with Your Future Team
+ Speak Your Strength - Language Proficiency Check
+ Show Your Skills - Live Technical Session

All applications will be treated with strict confidentiality!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.