Helpdesk Technician Tier I
Job Description
Job Title: Helpdesk Technician Tier I Location: Erbil, Iraq Security Clearance: Active, in-scope US Government issued Secret clearance Due to the nature of the work and contract requirements, US Citizenship is required.
C3EL is actively recruiting for a Helpdesk Technician to support our customer in Erbil, Iraq. This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours. Job Responsibilities: · Respond to walk-in customer questions and concerns · Field trouble calls via the phone and computer trouble ticketing system · Perform laptop imaging and basic IP troubleshooting · Build user accounts on the domain · Add and remove computers from a Microsoft domain environment · Assign user accounts to appropriate groups and permissions · Build exchange mailboxes · Troubleshoot user email issues · Troubleshoot printers and map shared printers · Document trouble calls and computer/network actions for reporting purposes Minimum Qualifications: · A minimum of four (4) years of experience with IT systems · At least a Secret clearance is required · Required certifications: Security+SEC certification and Windows certification accepted per ARCENT CE (computing environment IAT II) is required as well. Education: · A minimum High School Diploma is required
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Job Detail
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Job IdJD1570820
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAeraifjan, Al Ahmadi, 66, Kuwait, Kuwait
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EducationNot mentioned