Job Description

Overview:

Job Title: Helpdesk Technician Tier I Location: Camp Arifjan, Kuwait Security Clearance: Secret Due to the nature of the work and contract requirements, US Citizenship is required.

Trace Systems is actively recruiting for a Helpdesk Technician to support our customer at Camp Arifjan, Kuwait. This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours. Job Responsibilities:

Respond to walk-in customer questions and concerns Field trouble calls via the phone and computer trouble ticketing system Perform laptop imaging and basic IP troubleshooting Build user accounts on the domain Add and remove computers from a Microsoft domain environment Assign user accounts to appropriate groups and permissions Build exchange mailboxes Troubleshoot user email issues Troubleshoot printers and map shared printers Document trouble calls and computer/network actions for reporting purposes Minimum Qualifications:

A minimum of four (4) years of experience with IT systems At least a Secret clearance is required Required certifications: Security+SEC certification and Windows certification accepted per ARCENT CE (computing environment IAT II) is required as well. Education:

A minimum High School Diploma is required Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: #jointracesystems

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Regular Full-Time