Job Description

Overview:

Job Title: Helpdesk Technician Tier I Location: Camp Arifjan, Kuwait Security Clearance: Active, in-scope US Government issued Secret clearance Requisition Type: Pipeline Due to the nature of the work and contract requirements, US Citizenship is required. Job Responsibilities:

Trace Systems is recruiting for a Helpdesk Technician to support our customer at Camp Arifjan, Kuwait. This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours. Respond to walk-in customer questions and concerns Field trouble calls via the phone and computer trouble ticketing system Perform laptop imaging and basic IP troubleshooting Build user accounts on the domain Add and remove computers from a Microsoft domain environment Assign user accounts to appropriate groups and permissions Build exchange mailboxes Troubleshoot user email issues Troubleshoot printers and map shared printers Document trouble calls and computer/network actions for reporting purposes Minimum Qualifications:

A minimum of four (4) years of experience with IT systems At least a Secret clearance is required Required certifications: Security+SEC certification and Windows certification accepted per ARCENT CE (computing environment IAT II) is required as well. Education:

A minimum High School Diploma is required Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.

Regular Full-Time