Helpdesk Operator
Dubai, United Arab Emirates
Job Description
Job brief We are looking for a customer service oriented Help desk specialist to provide technical support to our clients in an efficient and accurate manner. You will be considered as the firm\xe2\x80\x99s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities
- Provide first level contact with customers
- Properly escalate queries to the concerned department
- Update customer data and produce activity reports
- Following up with customers
- Utilizing excellent customer service skills and exceed customers\xe2\x80\x99 expectations
- Ensure proper recording, documentation and closure
- Preserve and grow your knowledge of help desk procedures, products and services
- Proven working experience in providing Help Desk support
- Proficiency in English (and Arabic is preferable)
- Working knowledge of CRM software
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
- Bachelor\'s (Required)
- helpdesk/customer care: 3 years (Required)
- English (Required)
- driver\'s license (Preferred)
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Job Detail
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Job IdJD1602928
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned