Helpdesk Operator
Abu Dhabi, United Arab Emirates
Job Description
Abu Dhabi, United Arab Emirates, 00000 | Dubai, United Arab Emirates, 00000
ENGIE Cofely Energy Services LLC
Junior (experience
Administrative Support / Secretary
Permanent
Full - Time
Job Purpose:
Provide exceptional customer service, support, communication, answering customer queries and resolving
complaints.
Key Responsibilities:
Division: ESI AMEA - GCC & Pak - UAE
Legal Entity: ENGIE Cofely Energy Services LLC
Professional Experience: Junior (experience
Education Level: Bachelor's Degree
Nos valeurs
L'inclusion et la diversitxc3xa9 sont au cxc5x93ur de notre politique de ressources humaines. Nous assurons l'xc3xa9galitxc3xa9 des chances entre tous les candidats et sommes engagxc3xa9s xc3xa0 crxc3xa9er l'environnement de travail le plus accessible possible.
ENGIE Cofely Energy Services LLC
Junior (experience
Administrative Support / Secretary
Permanent
Full - Time
Job Purpose:
Provide exceptional customer service, support, communication, answering customer queries and resolving
complaints.
Key Responsibilities:
- Answer incoming calls and make outbound calls.
- Handle complaints, provide appropriate solutions and alternatives within the time limits,
- Take customer details and record the request in the ticketing system.
- Advise the caller of when to expect a first line of response.
- Allocate the request to the designated Service Provider and inform other concerned parties as appropriate.
- Be aware of multiple calls regarding the same issue and advise accordingly.
- Contribute to team effort by accomplishing related results as needed.
- Escalate issues to concerned parties according to the escalation matrix and inform the caller.
- Advise on company information
- If required, closely monitor the progress of all jobs until closed and verify that the Service Provider has completed with
- Any other customer facing activity as instructed.
- Support in data management tasks and other tasks given by management.
- Strong command of the English language. Bilingual, a plus!
- Strong organizational skills, interpersonal skills and a positive attitude
- Strong verbal and written communication skills.
- Conflict resolution / problem solving.
- Strong communication and interpersonal skills.
- People oriented.
- Great multi-tasking abilities and attention to detail.
- Technology savvy.
- 0 - 3 years.
- Minimum High School Graduate or Equivalent.
- Excellent interpersonal and customer service skills.
- Experience working in a call centre or customer support role a plus.
- Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, and Outlook.
- Willing to work in shifts.
Division: ESI AMEA - GCC & Pak - UAE
Legal Entity: ENGIE Cofely Energy Services LLC
Professional Experience: Junior (experience
Education Level: Bachelor's Degree
Nos valeurs
L'inclusion et la diversitxc3xa9 sont au cxc5x93ur de notre politique de ressources humaines. Nous assurons l'xc3xa9galitxc3xa9 des chances entre tous les candidats et sommes engagxc3xa9s xc3xa0 crxc3xa9er l'environnement de travail le plus accessible possible.
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Job Detail
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Job IdJD1844427
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned