Helpdesk Operator
Abu Dhabi, United Arab Emirates
Job Description
Abu Dhabi, United Arab Emirates, 00000 | Dubai, United Arab Emirates, 00000
ENGIE Cofely Energy Services LLC
Junior (experience
Administrative Support / Secretary
Permanent
Full - Time
Job Title:
Department:
Reporting To:
CAFM and Contact Center Manager
Site:
Job Purpose:
Operates the helpdesk by receiving requests, resolving and allocating accordingly.
Key Responsibilities:
Scope and Limits of Authority:
Employee
Manager
Name:
Date:
Signature:
Business Unit: GBU Energy Solutions
Division: ESI AMEA - GCC & Pak - UAE
Legal Entity: ENGIE Cofely Energy Services LLC
Professional Experience: Junior (experience
Education Level: Technical Qualification
Nos valeurs
L'inclusion et la diversitxc3xa9 sont au cxc5x93ur de notre politique de ressources humaines. Nous assurons l'xc3xa9galitxc3xa9 des chances entre tous les candidats et sommes engagxc3xa9s xc3xa0 crxc3xa9er l'environnement de travail le plus accessible possible.
ENGIE Cofely Energy Services LLC
Junior (experience
Administrative Support / Secretary
Permanent
Full - Time
Job Title:
Department:
Reporting To:
CAFM and Contact Center Manager
Site:
Job Purpose:
Operates the helpdesk by receiving requests, resolving and allocating accordingly.
Key Responsibilities:
- Utilize and operate the CAFM & Helpdesk system
- Receive calls and determine, category, type and response.
- Enter the details of the request on the Helpdesk system
- Advise the caller of when to expect a first line of response
- Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate
- Be aware of multiple calls regarding the same issue and advise accordingly
- As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller
- In the event of a further untimely delay, escalate to concerned parties and inform the caller
- If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed
- Closes the loop with the end user to their satisfaction
- Carries out telephone surveys
- Any other customer facing activity as instructed
- Support in CAFM and other technology related activities.
- Logs and resolves CAFM related requests
- Support in data management tasks and other tasks given by Management
- Strong organizational skills, interpersonal skills and a positive attitude
- Strong verbal and written communication skills
- Proven skills related to the position
- Strong communication and interpersonal skills
- Ability to delegate tasks and supervise others
- Great multi-tasking abilities and attention to detail
- Degree in Information Technology or equivalent experience
- Has Helpdesk experience
- Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook
- Technology savvy, with interest in IT & Systems
- Approx. 3 plus years related experience
Scope and Limits of Authority:
Employee
Manager
Name:
Date:
Signature:
Business Unit: GBU Energy Solutions
Division: ESI AMEA - GCC & Pak - UAE
Legal Entity: ENGIE Cofely Energy Services LLC
Professional Experience: Junior (experience
Education Level: Technical Qualification
Nos valeurs
L'inclusion et la diversitxc3xa9 sont au cxc5x93ur de notre politique de ressources humaines. Nous assurons l'xc3xa9galitxc3xa9 des chances entre tous les candidats et sommes engagxc3xa9s xc3xa0 crxc3xa9er l'environnement de travail le plus accessible possible.
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Job Detail
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Job IdJD1844148
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned