CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries \xe2\x80\x93 from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we\xe2\x80\x99re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients\xe2\x80\x99 HR related issues, so they are free to focus on their core services.
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Overview of position:
We are seeking an enthusiastic Helpdesk Administration Intern who will play a crucial role in support the helpdesk department by assisting in various administrative tasks related to the helpdesk operations. In this role, your primary responsibility will be to support the helpdesk activities by resolving technical issues & ensuring data accuracy on the system. This position will provide the intern with valuable hands on experience in a real world business environment & the opportunity to work alongside experienced professionals.

The Helpdesk Administration Intern\xe2\x80\x99s responsibilities include, but are not limited to, the following:
Support the request from country teams to update information on Tayo.
Verify & rectify any inconsistencies or inaccuracies in the data as needed.
Additionally, support in project implementation duties as assigned.
Assist in monthly timesheet tracking.
Update data & any related administrative tasks as required by your line manager.
Perform other duties as may be required from time to time.

Project reporting:
This role reports to the Digital Team Leader.

Key competencies:
Bachelor\xe2\x80\x99s degree in computer science, information technology or a related field.
Experience working with MS Office, skilled in MS Excel.
Must have experience in Middle East & / or Africa.
Must be fluent in English.
Strong problem solving & analytical skills, with the ability to quickly identify & resolve technical issues.
Excellent communication skills, both verbal & written, with the ability to articulate technical concepts to non technical users effectively.
Ability to work independently & collaboratively in a fast paced, dynamic environment.
Candidate should be meticulous & detail oriented, with an ability to identify & track bugs in software applications.

Team management:
This role has no team management responsibility.

Further information:
Qualifed female candidates are encouraged to apply for this role.

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