to manage inbound and outbound communication across various channels, support customer inquiries, and coordinate lead management processes. The ideal candidate will have a background in customer service, sales coordination, or administration and be comfortable working in a fast-paced, team-oriented environment.
Key Responsibilities:
Handle
inbound and outbound calls
with professionalism and efficiency.
Respond to
customer queries via email, social media, and other digital platforms
in a timely and courteous manner.
Log and track
customer interactions
, inquiries, and resolutions using internal systems.
Manage
incoming leads
, qualify them, and assign them to the appropriate
Sales team members
.
Follow up with Sales to ensure leads are nurtured and closed effectively.
Collaborate with other departments (Sales, Marketing, Admin) to resolve customer issues and improve service.
Maintain accurate records of customer interactions, feedback, and status updates.
Continuously improve service processes and suggest improvements based on customer feedback.
Requirements:
Minimum
1 year of experience
in
Customer Service
,
Sales Coordination
, or
Administration
.
Strong verbal and written communication skills.
Proficient in MS Office (Word, Excel, Outlook)
Familiarity with handling customer interactions on
social media platforms
(e.g., Facebook, Instagram, WhatsApp).
Ability to multitask, prioritize work, and manage time effectively.
Strong problem-solving skills and customer-centric mindset.
Preferred Qualities:
Experience in CRM will be an Advantage.
Team player with a proactive approach to customer service.
High level of professionalism, patience, and empathy.
Job Type: Full-time
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