Job Description

About Parkview Pet Center

At Parkview Pet Center, we believe veterinary care is about more than just treating pets -- it's about building trust with pet families and becoming a valued part of our community.

We combine medical excellence with client-focused service, using modern tools and warm, human connection to deliver outstanding experiences.
We are growing and looking for a

Head Receptionist

who can

lead the front desk

,

inspire the client services team

, and

nurture relationships

inside and outside our clinic.

Position Overview

The Head Receptionist will manage front desk operations, guide the client services team, and champion

community engagement programs

that connect Parkview with families, schools, and organizations across Qatar.
This role requires a

balance of structured administration

,

strong customer service leadership

, and

genuine emotional intelligence

.
Veterinary experience is helpful but not required -- we are looking for a

true leader in service excellence and community building

.

Key Responsibilities

1. Front Desk Operations Leadership

Oversee daily reception activities (client intake, scheduling, check-outs, billing). Implement and enforce structured workflows to maintain consistent, high-quality client service. Train, coach, and mentor reception team members to meet service standards and digital communication protocols.
2. Client Communication Management

Manage client communications across phone, WhatsApp Business, email, and social media channels. Implement automated reminder systems (appointments, vaccination notices, follow-ups). Handle escalated client concerns with professionalism and empathy, ensuring timely resolutions.
3. Community Engagement & Client Loyalty

Design and coordinate

client education programs

(e.g., pet health workshops, clinic tours for schools). Build partnerships with

schools, family centers, and community groups

to raise awareness of Parkview services. Organize client loyalty initiatives (pet birthdays, welcome packs for new clients, referral rewards).
4. Retail and Marketing Support

Supervise the clinic's retail operations, ensuring stock levels are accurate and promotions are executed. Collaborate with management to execute structured WhatsApp marketing campaigns and promotions.
5. Workflow Optimization & Reporting

Continuously analyze front desk workflows to suggest improvements. Maintain structured client databases (Excel) for targeted marketing and client retention programs. Generate basic monthly reports on client engagement, satisfaction, and team performance.

Qualifications & Skills

Experience:

5+ years in customer service, reception, or administrative management. 2+ years in a supervisory or team lead position.

Technical Skills:

Strong proficiency in Microsoft Outlook, Excel (especially list/database management), Word, and SharePoint. Familiarity with WhatsApp Business, CRM systems, or digital communication tools.

Soft Skills:

Fluent in English; Arabic is an advantage. Natural leader with strong communication, emotional intelligence, and conflict-resolution skills. Creative thinker who can develop programs that connect Parkview with families and schools. Highly organized, proactive, and accountable.

Cultural Fit:

Passion for animal welfare. Genuine desire to serve people as well as pets. Comfortable working in a dynamic, fast-paced veterinary environment.

What We Offer

Leadership opportunity within a modern, client-centered veterinary clinic. Training on veterinary client management systems and marketing automation tools. Opportunities for professional development (customer service leadership, community program management). Competitive salary, staff benefits, and a supportive, pet-friendly work environment.
Job Type: Full-time

Application Question(s):

How many years of experience do you have working in customer service, reception, or administrative roles? How many years of experience do you have in a team lead or supervisory role? Are you proficient in using Microsoft Excel for maintaining client databases? Are you familiar with WhatsApp Business or any client communication/messaging platforms? Are you fluent in English (spoken and written)? Do you have any working knowledge of Arabic? Are you comfortable working in a veterinary or pet-focused environment? Have you ever organized events, workshops, or loyalty programs for clients or customers? Please share an example. * Have you worked in a veterinary clinic, pet-related business, or healthcare front desk environment before? If yes, briefly describe your role.