Job Description

Head of Client Services - Corporate and Investment Banking - Dubai, UAE
Role Summary
First Abu Dhabi Bank (FAB) is seeking a dynamic and experienced Head of Client Services to lead the Corporate, Investment, and Commercial Banking Client Services (CCS) Team in Dubai. This role partners with business relationship teams to deliver operational excellence and superior client service, driving business growth while ensuring compliance, people development, and process improvement.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer support / client care
Salary: 26000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Key Responsibilities

• Lead and manage the CCS team to deliver timely, efficient client services aligned with SLAs and FAB standards
• Oversee client servicing operations, issue resolution, quality control, staff development, and strategic planning
• Foster long-term internal and external client relationships through regular feedback and service improvements
• Ensure accurate transaction processing and documentation with strict compliance to SOPs and regulatory requirements
• Drive continuous improvement in processes, service delivery, and team productivity
• Collaborate with back-office and operational risk teams to support safe and efficient service execution
• Establish and maintain service level agreements, manage capacity planning, and review performance reports
• Provide coaching, guidance, and succession planning for team members, including UAE Nationals
• Prepare financial, operational, and performance reports as per FAB standards and timelines
• Champion a customer-first culture, lead internal reviews, and guide on employee performance and training
• Identify opportunities for business growth and service innovation
• Uphold policy compliance, and oversee audits and risk mitigation across the department

Ideal Profile

• Bachelor's degree in Commerce, Banking, or related field
• 8+ years of banking experience with deep exposure to operational functions and people management
• Strong command of banking operations, legal frameworks, and compliance processes
• Proven leadership and mentoring abilities with focus on high-performing teams
• Exceptional interpersonal and communication skills
• Detail-oriented, analytical, and adaptable to high-pressure, high-volume environments
• Familiarity with banking systems, quality assurance, and financial performance tracking
• Strategic thinker with problem-solving and process optimization experience

Why Join Us
Join FAB, one of the world's safest and most innovative financial institutions, and play a critical leadership role in shaping client experience in the corporate banking sector. We offer a growth-oriented, inclusive environment where your leadership impacts global clients and internal excellence.
About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a regional powerhouse, known for its financial stability and cutting-edge services. With a strong presence in global markets, FAB champions customer experience, innovation, and sustainable growth, creating long-term value for clients and communities.
Job Title Head of Client Services - Corporate and Investment Banking - Dubai, UAE
Head of Client Services - Corporate and Investment Banking - Dubai, UAE
Role Summary
First Abu Dhabi Bank (FAB) is seeking a dynamic and experienced Head of Client Services to lead the Corporate, Investment, and Commercial Banking Client Services (CCS) Team in Dubai. This role partners with business relationship teams to deliver operational excellence and superior client service, driving business growth while ensuring compliance, people development, and process improvement.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer support / client care
Salary: 26000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Key Responsibilities

• Lead and manage the CCS team to deliver timely, efficient client services aligned with SLAs and FAB standards
• Oversee client servicing operations, issue resolution, quality control, staff development, and strategic planning
• Foster long-term internal and external client relationships through regular feedback and service improvements
• Ensure accurate transaction processing and documentation with strict compliance to SOPs and regulatory requirements
• Drive continuous improvement in processes, service delivery, and team productivity
• Collaborate with back-office and operational risk teams to support safe and efficient service execution
• Establish and maintain service level agreements, manage capacity planning, and review performance reports
• Provide coaching, guidance, and succession planning for team members, including UAE Nationals
• Prepare financial, operational, and performance reports as per FAB standards and timelines
• Champion a customer-first culture, lead internal reviews, and guide on employee performance and training
• Identify opportunities for business growth and service innovation
• Uphold policy compliance, and oversee audits and risk mitigation across the department

Ideal Profile

• Bachelor's degree in Commerce, Banking, or related field
• 8+ years of banking experience with deep exposure to operational functions and people management
• Strong command of banking operations, legal frameworks, and compliance processes
• Proven leadership and mentoring abilities with focus on high-performing teams
• Exceptional interpersonal and communication skills
• Detail-oriented, analytical, and adaptable to high-pressure, high-volume environments
• Familiarity with banking systems, quality assurance, and financial performance tracking
• Strategic thinker with problem-solving and process optimization experience

Why Join Us
Join FAB, one of the world's safest and most innovative financial institutions, and play a critical leadership role in shaping client experience in the corporate banking sector. We offer a growth-oriented, inclusive environment where your leadership impacts global clients and internal excellence.
About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a regional powerhouse, known for its financial stability and cutting-edge services. With a strong presence in global markets, FAB champions customer experience, innovation, and sustainable growth, creating long-term value for clients and communities.
Post Details
Job Start Date
Salary from 26000.00
Salary to 30000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required