Proactively execute the pricing process from rate sourcing up to sharing multiple options to Sales. Once the shipment is confirmed, coordinate with the relevant agent/ shipping line and ensure the best rates and send a routing order.
Receive inquiries, confirm details with Sales/ CS. Communicate with agents/ shipping lines to source the best rates. Use contacts effectively to source the best rate in the market. Send Multiple rate options to Sales/ CS.
For export shipments: Coordinate with relevant multiple service providers locally and ensure to source the best competitive rates in the market. For DDU/ EXW shipments, need to source rates from multiple agents at the destination as well.
For import & cross-trade shipments: Coordinate with multiple agents in the country of shipment origin and ensure to source the best competitive rates in the market. For DDU/ EXW shipments, need to source rates from multiple agents at the destination as well.
Respond to all sales inquiries regarding the updated status of rates, by e-mail or phone in a timely manner
Proactively contact the Sales/ CS and provide a clear and concise explanation of any delays in rate sourcing specifying the reason(s) for the delay and coordinate with Sales/ CS on any additional information needed.
Follow up with Sales/ CS for the feedback on each rate quoted. Negotiate with vendors once the target rate is received. Record the inquiries in the daily report with updated status.
Relationship building with carriers: Making strong relationships that lead to quicker response time and better rates.
Efficiency in handling urgent cases of rate quotations.
Requirements
Educational qualification: Master's degree.
Minimum 5 years of experience in related freight forwarding covering Road (Import, Export, and Transit) shipments. Product knowledge in shipping & Logistics.
Hands-on experience in forwarding and logistics. Shipping market knowledge. Knowledge of all segments such as FTL, LTL, FCL, LCL, transit, multimodal transportation and etc.
Problem-solving skills in the operational process.
Familiar with procedures/requirements.
Customer Service Oriented - strong communication and people skills; energetic and enthusiastic; takes initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers.
PC literate- good working knowledge of Microsoft Office applications, specifically Outlook, Word, and Excel
Managed a team - 7 - 10 members
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