Job Description

Job Title:

Head of Operations

Location:

Dubai, UAE

Company:

Gadgets Reborn FZ LLC

Reports to:

Founder / CEO

About Gadgets Reborn

Gadgets Reborn is a sustainability-driven technology brand that gives devices a second life. Through a network of certified

GR Outpost

partners and trained

Gadgets Hero

technicians, we restore, repair, and renew pre-loved devices with the highest quality standards -- making premium technology more affordable, reliable, and eco-conscious.

Role Overview

We are looking to onboard a proactive and detail-oriented

Head of Operations

who can build, manage, and optimize the operational backbone of Gadgets Reborn.
The ideal candidate will design service frameworks, onboard and manage repair partners, define SLAs and KPIs, and develop scalable processes for quality, efficiency, and customer satisfaction.

Key ResponsibilitiesPartner & Network Development

Design and implement

SLAs, operational guidelines, and partner onboarding processes

for GR Outpost and Gadgets Hero programs. Conduct

site inspections and capability assessments

to vet new repair partners and ensure they meet GR's technical and operational standards. Build structured

training and audit processes

to continuously improve partner performance.

Operational Management

Manage and monitor

daily operations

across the GR repair network -- ensuring smooth coordination between partners, logistics, and internal teams. Prepare and track

KPI dashboards

covering repair efficiency, turnaround time, quality, and customer satisfaction. Identify operational bottlenecks and implement data-driven process improvements.

Customer Service & Experience

Build and lead the

Customer Service division

, setting up clear communication, feedback, and resolution systems for after-sales support and warranty claims. Develop SOPs for

issue resolution, escalation, and partner coordination

to maintain consistent customer experience standards.

Performance & Reporting

Maintain regular reporting on

partner performance, SLA adherence, and cost efficiency.

Present periodic operational insights and recommendations to management for continuous improvement. Collaborate with internal teams (tech, logistics, finance) to align processes with business growth objectives.

Skills & Requirements

5-10 years of experience in

operations, service delivery, or partner management

, preferably within

electronics repair, logistics, or after-sales ecosystems

. Strong understanding of

SLA management, performance metrics, and quality assurance frameworks.

Ability to work with modern tools (Zoho, Google Workspace, CRM / dashboards) for workflow automation and reporting. Excellent communication and relationship-building skills. Analytical mindset with the ability to derive insights and improve process efficiency. Bachelor's degree in Business, Engineering, or Operations Management (MBA preferred).

Preferred Background

Prior experience managing vendor or franchise networks. Exposure to electronics, mobility, or circular-economy businesses. Candidates with a disciplined field-operations background (e.g., ex-service professionals) will be preferred for their process-oriented mindset.

Compensation

Salary Range:

AED 6,000-10,000/month (depending on experience).

Incentives:

Performance-based bonuses + potential ESOPs after 1 year.

Type:

Full-time, Onsite (Dubai).
Job Type: Full-time

Pay: AED6,000.00 - AED10,000.00 per month