Job Description

Job Summary:

Responsible for operational leadership of the dental clinic network. Ensures operational efficiency, patient satisfaction, compliance, and supports scaling of the business.

Position Qualifications and Requirements:

Experience:

Over 5 years of experience in healthcare management or administration of medical setting, preferably in dental Proven experience in managing staff, operations, and budgets within a healthcare facility Familiarity with healthcare regulations and compliance, especially in the UAE

Responsibilities of the Position:

The candidate is expected to perform the following duties and responsibilities:

Clinic Operations:

Lead daily operations across multiple clinics. Optimize patient flow, chair utilization, scheduling, and front-desk processes to ensure a seamless patient journey.

SOPs & Compliance

Oversee implementation and adherence to SOPs. Ensure all clinics meet DHA/MOH regulations, prepare for inspections/audits, and maintain necessary documentation

Operational KPIs

Monitor metrics such as patient throughput, appointment waiting times, productivity of staff, revenue per chair, and cost efficiencies.

Team Leadership

Recruit, train, and manage clinic operational and support staff. Foster a culture of accountability, professional development, and high morale.

Collaboration with Clinical Leaders

Work closely with Clinical Directors / Heads of Department to ensure operational support aligns with clinical protocols and quality standards.

Digital Transformation

Drive adoption of clinic management software, tele-dentistry systems, CRM tools, and dashboards to ensure data-driven decisions

New Clinic Launches

Manage operational aspects of new clinic openings, from facility readiness, staff hiring, system installations to licensing and commissioning.

Vendor & External Relations

Build strong relationships with suppliers, service providers, regulatory bodies (DHA/MOH), and business partners

Process Improvements

Identify operational bottlenecks, implement process optimizations to improve efficiency, reduce costs, and enhance patient care standards.

Skills Required:

Strong leadership and team management skills (Ability to motivate and develop staff) Knowledge of clinic operations, including scheduling, patient flow, and resource management Experience in implementing policies and procedures to enhance clinic efficiency Demonstrated ability to lead, motivate and hold teams accountable through KPIs and regular performance reviews Resourceful, with a proactive approach to resolving patient and operational challenges. Familiar with UAE healthcare regulations (DHA, MOH), licensing processes, and compliance protocols. Excellent conflict resolution and negotiation skills Able to align operations with growth strategies, scale processes, and support acquisitions or new clinic launches. Strong interpersonal and communication abilities to work with cross-functional teams, clinicians, and external stakeholders. Financial acumen, Ability to oversee on accounting processes, manage budgets, financial reporting, and cost control measures Proficiency in clinic management software and general office applications Comfortable working in a fast-paced environment, with flexibility to adapt to changing needs.

Preferred Certifications:

Any relevant certifications in healthcare management or business administration including:

DHA Licensure - Dubai Health Authority (DHA) Certified Healthcare Facility Manager (CHFM) Certified Professional in Healthcare Quality (CPHQ) Certified Healthcare Administrative Professional (CHAP) Certified Medical Office Manager (CMOM) Project Management Professional (PMP) Certified Professional in Healthcare Risk Management (CPHRM)
Job Type: Full-time

Pay: AED18,000.00 - AED20,000.00 per month