Job Description

About the Role
We are seeking a highly driven and strategic Operations Head to lead and optimize the internal
operations of Zopreneurs. This leadership role is central to ensuring cross-functional efficiency,
aligning departments with organizational goals, and creating scalable processes to support growth.
You will act as a key bridge between the Client Success and Technical teams, while overseeing
systems, processes, and team performance to ensure project excellence and client satisfaction.
Key Responsibilities
1. Operational Leadership & Process Optimization

Own and drive the end-to-end operational strategy for the organization, aligning workflows, systems, and deliverables across departments. Assess and continuously improve internal processes including project implementation,
SOWs, and closure documentation to increase efficiency and effectiveness.systems (Zoho).2. Cross-Functional Coordinationto ensure project timelines, deliverables, and communications are aligned.roadblocks, and align on outcomes.3. Performance Monitoring & Trainingtimelines and delay analysis.Managers.training plans focused on leadership, execution, and client outcomes.4. Strategic Planning & Project Enhancementfrom onboarding to clos

Create and implement new operational frameworks and scalable processes with a forwardlooking quarterly roadmap. Ensure timely and accurate updating of client information and project statuses in CRM Serve as the central point of coordination between the Client Success and Technical teams Facilitate structured weekly reviews with both department heads to assess progress, address Evaluate project cases logged in the CRM to ensure resolution quality and consistency. Regularly assess team and departmental performance using metrics like project delivery Conduct structured performance reviews for both the Client Success and Technical Design and deliver monthly training sessions for key managers with curated 3-month Lead initiatives focused on long-term operational improvement and project enhancement. Develop and execute a 3-month plan for strategic enhancements across the project lifecycle,
Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Application Deadline: 10/07/2025
Expected Start Date: 21/07/2025