Job Description

Role Summary

The Head of Operations will oversee and manage all operational departments across Torba Market's F&B business, including procurement, kitchen, store operations, logistics, and maintenance. This role ensures smooth day-to-day functioning, operational efficiency, and profitability while maintaining quality, food safety, and customer satisfaction. The incumbent will play a key role in strategic planning, process improvement, and cross-departmental coordination to support business growth and operational excellence.

Key Responsibilities

Operational Leadership

Lead all F&B operations, ensuring alignment with company goals and standards. Supervise and guide departmental heads (Procurement, Kitchen, Stores, and Maintenance) to ensure seamless collaboration and execution. Develop and implement SOPs to maintain consistency, efficiency, and compliance across departments. Drive initiatives to improve service delivery, reduce waste, and optimize productivity. Ensure operational readiness and adherence to hygiene, food safety, and brand standards.

Procurement & Supply Chain Management

Oversee sourcing and vendor management to ensure quality, cost-efficiency, and timely availability of raw materials and supplies. Develop procurement strategies aligned with business needs and sustainability goals. Monitor inventory levels and coordinate with kitchen and store teams to prevent shortages or overstocking. Negotiate key contracts and maintain strategic supplier relationships.

Kitchen & Production Oversight

Supervise kitchen operations, ensuring food quality, consistency, and adherence to safety protocols. Collaborate with the culinary team to streamline production planning and minimize wastage. Monitor production costs, yield, and efficiency metrics to maintain profitability.

Store & Retail Operations

Ensure smooth daily operations of stores, including merchandising, customer service, and staff performance. Monitor store-level performance metrics such as sales, customer satisfaction, and inventory accuracy. Implement operational standards that reflect Torba Market's brand values and customer experience goals.

Maintenance & Facility Management

Oversee preventive and corrective maintenance for all operational facilities and equipment. Ensure timely upkeep of kitchen, store, and warehouse assets to avoid disruptions. Coordinate with vendors and technical teams for equipment installation, inspection, and repair.

Strategic & Financial Management

Develop and manage operational budgets, forecasts, and cost-control measures. Monitor key performance indicators (KPIs) and operational dashboards. Support the CEO in translating strategic objectives into actionable operational plans. Identify process inefficiencies and drive continuous improvement initiatives.

People & Compliance

Build and lead a high-performing operations team through mentorship, training, and structured feedback. Ensure compliance with local labour, health, and food safety regulations. Foster a culture of accountability, collaboration, and operational excellence.

Qualifications & Skills

Bachelor's degree in business administration, Operations Management, or a related field (master's preferred). 10+ years of experience in F&B operations, including multi-department oversight. Proven experience in managing procurement, kitchen, store operations, and maintenance. Strong financial and analytical acumen. Hands-on experience with ERP or operational management systems. Excellent leadership, communication, and problem-solving skills. Ability to lead through change and scale operations in a dynamic environment.
Job Type: Full-time