Job Description

Kulcha King, a flagship brand under HJ Investments, is seeking a visionary operational leader to oversee its complete UAE footprint. This position functions at a CEO level--responsible for end-to-end business operations, strategic growth, financial performance, and the overall brand experience across all branches. The ideal candidate will bring deep hospitality and F&B expertise, strong commercial acumen, and the ability to lead a large, diverse, and dynamic workforce.

Key Responsibilities

1. Strategic & Operational Leadership

Lead the overall operations of all Kulcha King outlets across the UAE, ensuring seamless daily management of Front of House, Back of House, Production, Delivery, Guest Services, and Support Functions. Develop, implement, and continuously improve SOPs, quality frameworks, and operational best practices across all locations. Drive operational excellence through strong planning, resource allocation, scheduling, workforce management, and productivity optimization. Conduct regular audits to ensure operational consistency, brand standards, and performance benchmarks across branches.

2. Guest Experience & Brand Quality

Uphold and elevate Kulcha King's service standards to ensure an exceptional guest experience at every touchpoint. Monitor and improve key guest satisfaction KPIs, including service speed, food quality, customer feedback, and online reputation scores. Take ownership of escalated guest concerns and ensure swift, effective resolution across all outlets. Introduce new service initiatives, loyalty enhancements, and brand-improving ideas to keep Kulcha King competitive and loved by customers.

3. People Leadership & Organizational Development

Lead, coach, and mentor department heads, outlet managers, and frontline teams to build a high-performance culture. Strengthen team capability through continuous training programs focused on service excellence, operational efficiency, and leadership development. Promote strong communication, teamwork, and motivation across the entire organization. Ensure all branches maintain high levels of staff engagement, retention, and operational discipline.

4. Financial & Business Performance

Oversee the full P&L of the Kulcha King business, ensuring healthy revenue growth and profitability. Drive budgeting, forecasting, cost control, and financial planning across all outlets. Identify and execute revenue enhancement initiatives, menu profitability improvements, and cost optimization strategies without compromising service or quality. Analyze performance metrics, reports, and market trends to guide strategic decision-making.

5. Compliance, Safety & Brand Standards

Ensure strict adherence to UAE regulations related to food safety, health standards, municipality requirements, and hospitality guidelines. Maintain the highest standards of cleanliness, hygiene, safety, and sustainability across all outlets. Create compliance frameworks and ensure operational discipline across every branch.

6. Vendor, Supply Chain & Facility Management

Oversee vendor relationships, procurement processes, and contract performance to ensure business efficiency and cost-effectiveness. Ensure timely maintenance and full functionality of equipment, facilities, and infrastructure across the brand. Strengthen supply chain reliability and consistency to support smooth operations.

Requirements

Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.

Minimum 10 years of senior-level experience

in hospitality or F&B operations, with at least 5 years in a multi-location leadership role. Proven expertise in improving service quality, operational efficiency, and business performance. Strong leadership abilities with experience managing large teams across multiple outlets. Strong understanding of PMS/POS systems, food safety standards, hospitality regulations, and operational SOPs. Ability to work under pressure, prioritize effectively, and deliver results in a fast-paced multi-branch environment.

Preferred Skills

Exceptional problem-solving, crisis management, and decision-making skills. Expertise in guest relations and service recovery strategies. Strong financial acumen with budgeting, reporting, and analytics capability. Practical knowledge of F&B operations, kitchen workflows, and QSR/casual dining models. Strategic thinker with the ability to scale operations and enhance brand performance.
Job Type: Full-time

Experience:

F&B / Hospitality: 10 years (Required)
Language:

HIndi (Required)
Location:

Dubai (Required)
Work Location: In person