Job Description

Position: Head of Operations

Organization:

Blu Ev

Blu EV, Orascom Investment Holdings e-mobility subsidiary, is reshaping urban transportation. Through its Battery-as-a-Service (BaaS) platform, Blu EV enables quick battery swaps, vehicle conversions, and access to electric mobility for individuals and fleets. With a vision toward a full Mobility-as-a-Service (MaaS) model, Blu EV is accelerating the transition to sustainable, connected, and affordable mobility solutions.

Website:

www.blu-ev.com

:

The

Head of Operations

is responsible for end-to-end operational performance across BluEVs field operations, product quality, after-sales, supply chain, and OEM alignment.

This role ensures that BluEV assets bikes, batteries, charging stations, and hardware operate reliably at scale, with high uptime and controlled costs.

Key Responsibilities:

1.

Operational Leadership & Strategy:

Build and lead the full operations organization: field operations, product operations, and supply chain. Translate company strategy into operational execution plans. Define operational standards, SOPs, and KPIs across all verticals. Drive continuous improvement, cost optimization, and scalability for new cities and countries. Support COIO in cross-functional strategic planning and expansion readiness.

2.

Field Operations Management:

(Over Field Operations Manager)

Ensure network uptime, station reliability, and smooth asset circulation cycles. Monitor battery availability, swap station performance, and operational response times. Drive performance of field teams, dispatch, routing, and on-ground procedures. Implement real-time monitoring dashboards and operational control systems. Optimize manpower, processes, and operational cost per bike/asset.

3.

Product Quality, Warranty & OEM Management:

(Over Product Operations Senior Manager)



Oversee QC standards, root-cause analysis, and product performance improvements. Ensure accurate and timely management of warranty claims and feedback loops with OEMs. Manage all local OEM relationships for hardware, bikes, and integrated systems. Coordinate with engineering and product teams to ensure product alignment with operational needs. Ensure BluEV specifications and requirements are enforced with manufacturers.

4.

Supply Chain & Inventory Management:

(Over Supply Chain Manager)



Own procurement planning, inventory levels, spare parts availability, and forecasting. Optimize lead times, logistics flows, and supply continuity. Manage cost control across procurement, warehousing, and replenishment cycles. Ensure accurate tracking, documentation, and lifecycle management of all assets. Establish reliable data-driven stock and parts management systems.

5. Cross-Functional Coordination:

Ensure smooth information flow between verticals. Act as the operational point of contact for:
+ Engineering & Product
+ Hardware
+ Finance
+ Commercial
+ Field teams
+ OEM partners
Participate in new product introduction projects. Support new market launches with operational capability planning and readiness.

Qualifications:

10+ years in operations leadership, ideally in EV, mobility, automotive, hardware, or logistics industries. Strong experience managing distributed field teams and technical operations. Knowledge of supply chain, procurement, and inventory systems. Experience with quality management and OEM relationships is a major asset. Strong analytical mindset with ability to manage dashboards, KPIs, and operational data. Proven track record of scaling operations in fast-growing environments. * Structured problem-solver; data-driven decision making.