Job Description

We are looking for an experienced and strategic Head of Operations (KSA) to lead and expand ESM's sports academy operations across the Kingdom of Saudi Arabia. You will be responsible for establishing the full operational framework, ensuring service excellence, driving commercial growth, and maintaining strong partnerships with venues and authorities.

This role is ideal for a results-driven leader with strong operational expertise, regional experience, and a passion for building high-performing teams. If you are ready to take ownership of ESM's expansion in KSA and deliver exceptional operational standards, we want to hear from you. To apply, please share your CV and cover letter directly through the email provided below.

Key Objectives

Successfully establish ESM's KSA entity, including all licensing, government registrations, and operational infrastructure. Oversee the operational management of all academies, ensuring consistent delivery of high-quality programmes and customer satisfaction. Drive commercial growth by expanding enrolments, improving retention, and increasing revenue across all sports. Secure, maintain, and develop strong venue partnerships with schools, compounds, and sports facilities. Ensure full compliance with Saudi laws, safety standards, safeguarding requirements, and internal company policies. Build and lead a high-performing operations team, ensuring effective recruitment, training, and performance management. Maintain excellent customer service standards, resolve escalated issues, and ensure brand consistency across all sites. Oversee safety systems, SOPs, risk assessments, and health and safety practices to ensure safe and compliant operations.
Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

Bachelor's degree in Business, Sports Management, Operations, or related field

Desired Experience

Minimum 5 years of operations management experience, preferably in sports, education, or service industries Prior GCC experience required; KSA experience strongly preferred Proven track record of managing multi-site operations and leading large teams

Job-Specific Knowledge & Skills

Arabic speaker (preferred) Leadership and people management Operational excellence Relationship building and stakeholder management Strong customer service orientation Confidentiality and non-disclosure Excellent communication and interpersonal skills Proactive and problem-solving skills
What We Offer

A competitive monthly salary ranging from 20,000-21,000 SAR (inclusive of all allowances) Annual flight allowance Private medical insurance End of service benefit Access to lifestyle discounts
How to Apply

If you are ready for this exciting challenge, please email Careersksa @ esm.ae , quoting reference

HOKSA-Dec25

. Please include your covering letter, your CV, and any relevant supporting documents or certifications.

Job Type: Full-time

Pay: ?20,000.00 - ?21,000.00 per month

Application Question(s):

Have you previously managed multi-site operations? Do you have experience working in the GCC? Do you have experience working in Saudi Arabia (KSA)? Do you have experience working in sports, education, or service-based industries? What is your notice period? Did you submit your CV and Cover letter to the email address provided below?
Education:

Bachelor's (Preferred)
Experience:

operations management: 5 years (Required)
Language:

arabic (Required)
Location:

* Riyadh (Preferred)