Job Description

Job Title Head Of Mortgage & Auto Lending

Description

Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together
JOB PURPOSE:
Management of the complete Mortgage Business (including Residential & Investment mortgages, Estate Financing, Commercial Real Estate and Mortgage Bank Business Finance) of FAB Conventional & Islamic banking division with the aim of building a sustainably profitable assets book.
Plus, the additional responsibility of Comprehensive management of the Auto Lending Business. This includes auto finance, leasing & balloon products, dealer relations & commission structures. Increasing Market share in a profitable & controlled manor.
ACCOUNTABILITIES:
Strategy:
Develop and implement business strategies aimed at prudently growing the market share of the Mortgage & Auto business across all mortgage & auto products of FAB.
Control attrition in line with the overall strategic direction of the bank.
Build and sustain a long-term business profitability model by driving sales volumes through continuous product innovation and sustaining attractive product value-proposition, while controlling risk within acceptable levels through prudent lending policies and procedures.
Lead key business projects aimed at facilitating the achievement of overall strategic objectives.
Drive digital acquisition & processes
Provide best in market Customer Experience
Be the number 1 Mortgage Lender & grow auto market share to double digits
Portfolio Management:
Financial
Drive portfolio profitability through management of P&L constituents. Capitalize on internal strengths and optimize utilization of resources to strategically drive product uptake and achieve organizational strategic objectives.
Achieve portfolio growth and performance targets through management of key financial elements including Sales, Interest & Fee Incomes, Cost of Funds and other Costs, Attrition and Provisions.
Manage customer attrition through retention (proactive and reactive).
Maximize revenue by managing pricing for new business and existing book. Review and decision on pricing deviations.
Portfolio Quality and Risk Management
Work closely with Risk Management, Collections & Recovery, Credit, Legal, & third parties (developers and dealers) to maintain portfolio risk at acceptable levels and manage portfolio performance to maximize profits.
Manage portfolio risk by maintaining prudent lending policies aimed at acquiring from market segments with favorable performance, developing and adopting varying targeting strategies, and by developing effective processes & procedures to minimize risk.
Maintain product policies in line with regulatory guidelines and as per banks growth strategy
Apply and maintain risk-based pricing to maximize profitability.
Product Management:
Existing Products
Management and enhancement of existing products aimed at optimization of value proposition, product attractiveness, and maximization of profitability.
Timely calibration of product parameters to sustain competitiveness, maintain acceptable risk levels, minimize costs, and improve overall profitability.
Reviews, amendments and additions to product features and benefits to meet customer dynamic needs and sustain product competitiveness and attractiveness.
Optimization of service quality standards and maintain customer satisfaction levels above industry standards.
Build brand equity through strategic marketing campaigns.
Competition benchmarking and highlight significant market changes. Propose amendments where necessary to ensure continued competitiveness and profitability.
Ensure product knowledge is maintained at optimal levels by all front lines including Branches, Sales Teams, Call Center, Priority Banking, Credit, Operations, and third-party providers.
New Products
Development of new and innovative products to cater to varying customer segments, and to create new markets targeting opportunities.
Drive for change and continuous product improvement, through identification and seizing of opportunities to target new segments and markets.
Planning product strategies in line with overall business and bank's direction, and within the available resources and capabilities.
Thorough knowledge and understanding of the market dynamics, and competitors.
Remain abreast with latest industry trends and global product innovations.
Thorough planning and development of product programs, effective coordination across departments and leadership of task forces to facilitate timely implementation of product launches.
Campaigns/Promotions/Special Packages
Development of creative seasonal campaigns, promotions, and special packages to maintain share of voice, brand awareness, and boost business volumes.
Build product equity, steer targeting strategies, and facilitate customer loyalty.
Maximize cross-sell and up-sell opportunities through varying incentive programs.
Policies, Processes, and Procedures
Review credit parameters and policies, provide feedback to management, suggest and initiate change as and when required to ensure products are competitive, and inline with changing market trends.
Proactive reviews of policies, processes, and procedures in anticipation of changing market conditions to seize market opportunities and manage risk exposure within acceptable market standards.
Manage Mortgage products pricing policies and sustain balance between profitability and competitiveness.
External Relationships
Maintain healthy relationships with developers, dealers, employers, brokers, valuers, Property Management companies and insurers to ensure continued mutual benefit.
Build relationships with market information resources such as research firms, and peers in other banks. Effectively utilize the information in continuously managing the business strategy.
People
Lead the product management team into successful delivery of planned objectives.
Lead by example by upholding and inculcating key values.
Continuously provide all the necessary support to ensure optimal employee performance and moral.
Sustain a respectful, friendly, and constructive working atmosphere by encouraging honesty, responsibility, and by empowering subordinates.
Identify subordinates needs and abilities, recommend relevant training and development programs, and facilitate career growth.
Personal Development
Steer personal career progression through effective management of personal relationships both internally and externally.
Recognize personal development requirements, improve capabilities through ongoing self-education.
Remain abreast with global financial, social, economic, banking, and real estate industry developments
Qualifications
A Master's degree in business or equivalent.
Minimum of 20 years of banking experience (of which minimum 10 years in Product Management)
Excellent project management skills.
Excellent strategic development skills,
Must have excellent communication skills - written and verbal.
Good knowledge of banking operations, policies and procedures.
Must be able to develop and execute research program, marketing & communications promotional programs.
Has got to be a team player with proven interpersonal and strong leadership skills.
Excellent Digital background

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