Head Of Digital Customer Care

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/michael-page

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Job Description

This executive role drives the digital strategy and customer care transformation across fintech products and markets. The Director leads cross-functional teams to deliver innovation, automation, and exceptional customer experience

Define digital vision across apps, B2B, and global platforms
Lead product roadmaps and investment priorities
Oversee delivery of new features and enhancements
Analyse customer journeys and drive improvements
Guide customer care and back-office operations
Implement AI and automation for efficiency gains
Align teams with customer experience strategy

Lead digital transform ation across fintech and global markets10+ years in fintech or digital financial services required

Bachelor's in Engineering, CS, or Business
Master's (MBA or similar) preferred
10+ years in fintech or digital banking
Experience in fintech startups or banking roles
Strong leadership across cross-functional teams
Expertise in product and customer experience

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions
A strategic leadership opportunity to shape digital transformation across fintech markets, drive innovation with cutting-edge technologies, and influence customer experience at scale within a high-growth, future-focused organisation